Unable to redeem reward points.

Hello TG Fireflex,



Apologies for the inconvenience. We have escalated this issue to our web team to investigate. Once they let us know more about the issue, and when it has been resolved, we will update this thread.

Hello,

Apologies for the inconvenience. Our web team reports that this issue has now been resolved. Again, apologies for the delay.

If you're unable to redeem PC Game Pass on Microsoft Rewards, you may want to ensure that you have enough Microsoft Rewards points and check for any regional restrictions or eligibility criteria. If the issue persists, reach out to Microsoft support for assistance.

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you

Yes, it is likely that you are not allowed to redeem the same reward twice. Microsoft Rewards typically has limits on how many times a particular reward can be redeemed, and it's possible that you have reached the limit for the 100 Robux reward. If you are unable to redeem the reward again, you may need to choose a different reward or wait until the limit for the 100 Robux reward is reset. You can check the terms and conditions for the reward to see if there is a limit on how many times it can be redeemed. You can also try contacting Microsoft Rewards Support by clicking on "Get help" through this link; https://support.xbox.com/en-US/help/account-pro....

I'm sorry that you were unable to redeem the reward again. I hope this information is helpful..

Hello Exeric115,

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.