Unable to redeem promo code, keeps giving me a region error response

Davsterp · Jul 13, 2016

Hi Promotions Team,

I've had a code to redeem that is not working due to regional issues, I have been on to Customer support who have done everything they can to rectify but cannot fix. They have referred me to you so you can check code and verify as promo and they also claim
you can replace code.

Cheers,

Dave

:)

mackdaddykaci · Jul 13, 2016

0x87DD000F error code

I'm unable to sign in just keeps giving me this error code

gold3n sprint3r · Jul 13, 2016

Xbox.com web site error code: e3252e38-fca3-4a24-8ae0-8089fde136eb

I just bought a 12 month live membership, when I go to redeem the code it acknowledges what I bought but doesn't let me redeem it and keeps giving me this error code.

ngocphi · Jul 13, 2016

A new code won't work

They aren't region locked

360 games are hovever region locked

To solve this is all on you

You must first live in an xbox live region

Then match your account region to your actual regiom

Under my account and change my region on this website

After that change your account region to match

Using the us as your region doesn't work unless you actually live there

ngocphi · Nov 3, 2018

For.the best experience with live you must use your actual reigon

ngocphi

A new code won't work

They aren't region locked

360 games are hovever region locked

To solve this is all on you

You must first live in an xbox live region

Then match your account region to your actual regiom

Under my account and change my region on this website

After that change your account region to match

Using the us as your region doesn't work unless you actually live there

ngocphi

For.the best experience with live you must use your actual reigon

CoffeeCarrier

I'm in the exact same boat. Redeeming through the xbox.com site, both the webpage and console are set to Australia, as is my Billing information and credit card details (as I am in Aus) however keep getting an error code which seems to relate to incorrect
region (based off the error code look up) attempted to contact support but they seemed to be unable to help. (Error code Xbos-0x80150017) even tried changing the webpage region but that gives a different error code.

Syriel

What region is the 800 MSP code from? If it is from a different region than your account, it will not redeem (MSP codes are region locked).

Is that a RETAIL MSP card? Or is it a promo code? Promo MSP codes expire after a certain amount of time (and MSP itself has been discontinued for awhile).

Lightining Cat

I have changed my Account Region to US and it is where I currently located,

tried to redeem the code still give me the same error code

Unable to redeem promo code, keeps giving me a region error response