Unable to redeem perks from Game Pass Ultimate on PC.

Sibling™ · Mar 20, 2020

I have a Game Pass Ultimate subscription and have downloaded the Xbox (Beta) app for Windows 10.

In the GAME PASS tab, when I scroll down, I can see the green "PERKS" banner and upon clicking it it takes me to the Perks page and shows me three available perks.

However, upon clicking upon the one I wish to redeem (Ori Ship Livery for Sea of Thieves), a window pops up with details about the perk, but no REDEEM button or anything. (See pic).

Any ideas as to what the issue may be?

:)

XBF - Hayabusa

Hello mateusmateus_2,

I’m sorry to hear you are having issues with Game Pass for PC.

I’m not sure what advantages you are talking about. Which Game Pass Ultimate Perks are you trying to download where you receive this error?

To redeem your perks, you must enter the code on your console or PC app you cannot redeem them via mobile.

Here is additional information which may help with your question on redeeming your perk:

Xbox Game Pass Ultimate Perks FAQ | Xbox Support

XBF - Tali

[Associate is using a translator application, please be aware that grammatical errors or incorrect syntax may occur]

Hello Yondaime007,

Thank you for contacting the Xbox support forums. I understand that you are unable to redeem your Game Pass Ultimate perks. Are you attempting to redeem your perks off of PC or console?

If you have not done so already, please try to redeem your perks off of a mobile device. If you are using an Android phone, you should be able to redeem most perks. If you are using an Apple phone, you may be prompted to redeem perks on your PC.

If you are still unable to redeem perks, please contact our support team directly at: Xbox Support - Contact Us

Thank you,

-Tali

[Let us know if this answered your question by tapping "Yes" below]

Sibling™

Yep, you're right! It was a location issue.

Thank you so much!

LaraFigueiredo

I did everything logging in, restart PC, and check app updates.

It didn´t work for me. It's exactly the same the redeem button doesn't show up.

JoshuaB5

Yep, you're right! It was a location issue.

Thank you so much!

How do you change location? And to what location did you use?

Unable to redeem perks from Game Pass Ultimate on PC.