Unable to redeem MyVIP Gems

I already contacted Microsoft support and chatted with a "Rachel G" who gave me the reference number: 1426980594.

The email I use for my MS account is *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** and my Xbox Live gamertag is .

I am trying to redeem my MyVIP Gems for a 3-month Xbox Live subscription. I have been checking the "redeem" page nearly every day for at least a month and everything besides virtual currency has been consistently out of stock. How is it that Microsoft can
be out of stock of digital subscription codes?

As a loyal Xbox customer for almost 12 years, who has spent thousands of dollars on Xbox games, hardware, and subscriptions, I am extremely infuriated that I am unable to redeem my hard-earned Gems for what I want, and even angrier to learn that if I don't
redeem them by June 15th then my $25 worth of Gems becomes worth less than $1 in Microsoft Reward Points.

This is no way for a company to treat its customers, it is a huge slap in the face, and if this is not fairly resolved then I will have to think twice about continuing to spend money on Xbox and Microsoft products and services in
the future.

:)

 

Unused VIP gems

Hello Trademarkman,

From the FAQ:

What will happen to my Xbox Live Rewards MyVIP Gems, MyVIP Perks, and MyVIP Vault?



You’ll have until 31 May 2018 to earn MyVIP Gems and unlock any new MyVIP Perks. You’ll then have until 15 June 2018 to claim any open MyVIP Perks and to redeem any unused MyVIP Gems in your Xbox Live Rewards account for prizes from the MyVIP Vault. After
this date any unredeemed MyVIP Gems will be converted to Microsoft Rewards points and can be used to redeem rewards from the Microsoft Rewards catalogue once your membership is transitioned. One MyVIP Gem will convert to one Microsoft Rewards point.

 

VIP Vault

What will happen to my Xbox Live Rewards MyVIP Gems, MyVIP Perks, and MyVIP Vault?



You'll have until May 31, 2018 to earn MyVIP Gems and unlock any new MyVIP Perks. You'll then have until June 15, 2018 to claim any open MyVIP Perks and to redeem any unused MyVIP Gems in your Xbox Live Rewards account for prizes from the MyVIP
Vault. After this date any unredeemed MyVIP Gems will be converted to Microsoft Rewards points and can be used to redeem rewards from the Microsoft Rewards catalog once your membership is transitioned. One MyVIP Gem will convert to one Microsoft Rewards point.

 

Hello A Rabid Hobo Yo,

We hear your feedback about Out of Stock or unavailable items in the MyVIP Vault. We are doing a series of MyVIP Vault restock deployments, the first of which already happened in the beginning of May. We'll be restocking with many of the items members have
asked for. Keep an eye on the @XboxLiveRewards Twitter handle for Vault restocking and prize announcements.