Unable to redeem Groove token

AndrewBlueSky · Sep 1, 2017

Today was the day to renew the subscription, so today I was going to use the token given to me , but I was charged for this month subscription, so I asked a representative to remove the charge, and he did so. But now, when I go to use the token it is saying
that it can't be redeemed. I get this error message, This token has expired and cannot be redeemed. uCc/xItkAh85yYw/Oh/dbc.0.0.4.6 2017/09/01 - 14:33:11 UTC. The email fine print for the token says " *Offer valid until 12:00 AM GMT November 1, 2017 or while
supplies last. Codes for additional free months must be redeemed by December 15, 2017. "

:)

St0kedBeastM0de · Sep 1, 2017

Reward Points refund (Groove Music 3-Month pass)

I bought a Groove Music 3-Month pass for 200 Microsoft Rewards points.

Now because of the Groove-Spotify Merger, I am unable to redeem my UNUSED pass.

Could I have my 200 Points refunded?

Thanks

-Stoked Beastmode

bhaskar · Sep 1, 2017

Groove Music not got 3 month free code

New to Groove Music?

Try 4 months of free music on us

During the first 30 days, customer will receive a token for 3 months of Groove Music Pass at no charge. Tokens will be delivered to subscriber via email or Xbox message center.

I signed up to the trail but didn't get the token for 3 months of Groove Music Pass within the 30 days

Mister Maka · Sep 4, 2017

Heya andrewpeterlim.

Is it possible the code was redeemed on a different account that was signed in? If you're still having troubles with the redemption, please let us know so we can best help out.

AndrewBlueSky · Nov 3, 2018

Heya andrewpeterlim.

Is it possible the code was redeemed on a different account that was signed in? If you're still having troubles with the redemption, please let us know so we can best help out.
Click to expand...

No, I tried to redeem the code on the same account that was signed in and when I go to the redemption page I get the error message.

AndrewBlueSky

Heya andrewpeterlim.

Is it possible the code was redeemed on a different account that was signed in? If you're still having troubles with the redemption, please let us know so we can best help out.

No, I tried to redeem the code on the same account that was signed in and when I go to the redemption page I get the error message.

Mister Maka

Heya andrewpeterlim.

Is it possible the code was redeemed on a different account that was signed in? If you're still having troubles with the redemption, please let us know so we can best help out.

Steph_Corner

The music groove promotion was only available for first time user here is a link to check to see if it is the same promotion that you had.

*Offer valid until 12:00 AM GMT July 1, 2017 or while supplies last. Codes for additional free months must be redeemed by August 15, 2017. Customer must sign up for a free trial (new customers only). Credit card required. Prior Zune, Xbox or Groove Music Pass
trial customers not eligible for free trial. Free trial continues to automatic paid subscription unless cancelled. During the first 30 days, customer will receive a token for 3 months of Groove Music Pass at no charge. Tokens will be delivered to subscriber
via email or Xbox message center
https://www.microsoft.com/en-us/groove/evergreenplusthree.aspx?crm=groove

Misses Quinzel

Hey, JumpierPuppet80! We are unable to assist with any billing issues, especially when it comes to Groove. You should not be charged or receiving these emails while you have the promotional token redeemed. The only case this would happen is if the code was
accidentally redeemed on an account that didn't have the original purchase; this is commonly done when a user signs in to the website with an email they believe to be the one attached to their main account.

If you get charged for Groove, and the
Subscriptions page reflects that change while signed in to this account, then you will need to
contact us via phone or chat for a refund. However, if the Subscription page does not change from the 3 months that the token was for, then your card had been charged on another account and you will still want
to contact support via the link above to find out where that charge was made. Thanks for understanding!

Steph_Corner

Hi SE7ENTH GU3ST , the groove promotion only were for new membership the link will help you if you were a new member just follow the link https://www.microsoft.com/en-us/groove/evergreenplusthree.aspx?crm=groove Prior Zune, Xbox or Groove Music Pass trial
customers not eligible for free trial. Free trial continues to automatic paid subscription unless cancelled. During the first 30 days, customer will receive a token for 3 months of Groove Music Pass at no charge. Tokens will be delivered to subscriber via
email or Xbox message center. Upon completion of the promotional period, membership will be automatically billed as specified at signup unless cancelled. Limit 1 token per customer, single use only. Token must be used by August 15, 2017

Unable to redeem Groove token