Unable to redeem GamePass on Xbox Series X purchased through all access

Joshballard · Mar 11, 2021

Title pretty much sums it up. I've seen plenty of folks post about this issue on here without a solution.

I don't even have the option of of redeeming it on my series X.

No where in the settings or library is there a category to click on that says "included with this Xbox"

I just want what I've paid for and It sucks having to double pay for a subscription at this point.

My current subscription to gamepass is month to month and not in bulk. I've seen that be folks issue before too.

:)

Smwutches

Yeah, unfortunately from what I've read, the whole ordeal has been a nightmare. They should have just given a physical card with the code.

Joshballard

Go Preds!

I've contacted best buy and they give me the whole contact Microsoft ordeal.

What I've seen on other posts is the actual creditor doesn't help or have anything to do with it.

Lol its frustrating.

Smwutches

From what I've seen from others with that issue is that the retailer you purchased it from did not enter the serial number into the system when you picked it up in order for the system to see that it's part of the All Access plan. You'd have to try contacting the retailer to see if they can verify that. If they can't, you'd have to try calling the credit company running All Access to see if they can add it.

Reifel Tower

Just purchased xbox series x with all access - if my current game pass subscritpion is automatically renewed each month - do i
need to turn off auto renewal or will it auto renew when the two years are up (you get 2 years of gamepass with all access).

Nursemorph

Near the bottom of this thread is a walkthrough of the steps needed if the "included with this device" doesn't work:

https://answers.microsoft.com/en-us/xbox/forum/all/redeeming-xbox-all-access-gamepass

It is talking about GameStop but BestBuy purchases with All Access have the CitizemsOne financing

Unable to redeem GamePass on Xbox Series X purchased through all access