Unable to redeem 3 month prepaid music pass

Discus and support Unable to redeem 3 month prepaid music pass in XBoX Games and Apps to solve the problem; I get the following error Something went wrong Give it another try. If this happens again, let us know by entering the code below at... Discussion in 'XBoX Games and Apps' started by David Speirs, Sep 9, 2017.

  1. David Speirs
    David Speirs Guest

    Unable to redeem 3 month prepaid music pass


    I get the following error

    Something went wrong
    Give it another try. If this happens again, let us know by entering the code below at xbox.com/errorhelp so we can investigate.

    Xbos-0x80169DF5
    51c8e2c8-b75e-4e83-9ac0-152b062513eb
    2017/09/09 - 17:14:02 UTC

    Any help appreciated.

    Thanks,
    David

    :)
     
    David Speirs, Sep 9, 2017
    #1
  2. Reward Points refund (Groove Music 3-Month pass)

    I bought a Groove Music 3-Month pass for 200 Microsoft Rewards points.

    Now because of the Groove-Spotify Merger, I am unable to redeem my UNUSED pass.

    Could I have my 200 Points refunded?

    Thanks

    -Stoked Beastmode
     
    St0kedBeastM0de, Sep 9, 2017
    #2
  3. yuujinkoike
    yuujinkoike Guest
    Unable to redeem prepaid xbox gold code for a week.

    I am unable to redeem my 3 months prepaid xbox gold code for a week.

    throws me

    XBOS-3016

    3ea30703-2b3c-4eeb-9786-b7ba01e28f4c

    on the website and

    xboxpurchasetokennotvalidforoffer

    on the console.

    Anyone else unable to redeem?
     
    yuujinkoike, Sep 9, 2017
    #3
  4. CrazY1985
    CrazY1985 Guest

    Unable to redeem 3 month prepaid music pass

    Contact official support for this.

    Support.xbox.com/contact-us
     
    CrazY1985, Sep 9, 2017
    #4
  5. CrazY1985 Win User

    Unable to redeem 3 month prepaid music pass

    Contact official support for this.

    Support.xbox.com/contact-us
  6. danchou0 Win User

    How to renew my "12 Month Prepaid Music Pass"?

    I did it, so I saw "Select your Xbox Music Pass" again.

    I want to renew 12 Month Prepaid Music Pass".

    I don't want to purchase "12-month pass".
  7. Jacyintha Win User

    Adding Xbox Music Pass to Gold Family Plan

    The Music Passes have never been shareable between family members. It's possible they were logged into the same account that had the music pass, or were signed into Zune using music that had been downloaded to the PC.

    ~

    For those of you who are having problems buying the Music Pass for child/secondary accounts, you can get the pass in prepaid codes and redeem it that way.
  8. theman72HG Win User

    Just getting started

  9. MikeGain42 Win User

    Xbox Game Pass Ultimate - Xbox Series X

    Did a bit more digging in the FAQs, no issues at all for existing Game Pass members (direct quote from FAQ):

    If you're already an Xbox Live Gold or Xbox Game Pass member, any days remaining in your membership(s) will be converted to Xbox Game Pass Ultimate at a conversion ratio when you redeem the 24-month Xbox Game Pass Ultimate
    membership and added to your Ultimate membership up to a maximum of 36 months. Xbox Game Pass Ultimate memberships are limited to 36 months.

    If you’re already an Xbox Game Pass Ultimate member, wait until your existing membership has a prepaid balance that is less than 12 months before redeeming the 24-month Xbox Game Pass Ultimate membership through Xbox All
    Access. You will be unable to redeem with more than 12 prepaid months of Xbox Game Pass Ultimate.

    To check your prepaid balance, go to https://account.microsoft.com/services. Note, once converted to Xbox Game Pass Ultimate, Xbox Live
    Gold and other Game Pass memberships cannot be unconverted. Learn more at www.xbox.com/gamepass.
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Unable to redeem 3 month prepaid music pass

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