Unable to purchased a game on Xbox store on Xbox series X

I have an Xbox Series X and an Xbox One S. I have restarted both consoles multiple times. I cannot even download the game on my One S. On the Series X, I was able to download "something" by clicking on the tile in my games inventory, but the result is only 74GB instead of the 96GB shown in the MS store.

How do I get help with this? I am unable to play the game on the Series X (I get an error that I am too early, even though I purchased the Ultimate Edition), and I am unable to download anything on the Xbox One S.

Can anyone help?

Hi again Don

There appears to be an issue with the Xbox Series X/S version of Grand Theft Auto V being compatible with the Xbox One Xbox One X version. Therefore, the Xbox Store may not allow you to purchase the Xbox Series of the game if you have an Xbox One.

Buy the Xbox One version of Grand Theft Auto V. This version of the game is compatible with Xbox One X and is cheaper than the Xbox Series X/S version. I'm not sure but I think it's no longer available to buy in the store.

If you decide to upgrade your Xbox One X to an Xbox Series X or Xbox Series S, you can do so through the Xbox Store or an authorized retailer.

Oskayra H.

Hi Bockoff,

All digital games purchased via the MS/Xbox store are linked to your account and once you buy the Series X you will be able to download without purchasing again. The Series X will be compatible with all Xbox One games as well as the current backwards compatible
list.

There are no other drives attached to the series x.

The store where system was purchased doesn't have any in stock and I was told by them, due to an agreement with Microsoft, they are unable to hold any xbox devices for costumers.

It would be great if Microsoft could send best buy (in Poughkeepsie, ny) a series x with my name on it to bypass said "no hold" agreement.

I've already done the reset with no luck. I know it's not just me due to others in Reddit reporting similar issue.

When will the Poughkeepsie, NY store get additional series x xboxes? Can one be shipped there with a hold for me?

Hi there!

What version of GTA V did you purchase, for Xbox One or for Xbox Series X/S?

Is this the version you're trying to install:

Xbox One version:
https://www.xbox.com/games/store/grand-theft-au...

Xbox Series X/S:
https://www.xbox.com/games/store/grand-theft-au...