Unable to purchase movies in my VUDU app on Xbox Series X. Any Ideas?

MrGamingNinja · Jul 2, 2021

For the last few months anytime I go to purchase a movie in the VUDU app through Xbox it gives me an error. The error reads "Try that again. Something happened on our end. Waiting a bit might help." The problem being that waiting did not help. I have also tried restarting the console, hard resetting the console, signing out and back in-app, signing out and in to Microsoft account, and uninstalling and reinstalling the VUDU app. I was able to purchase movies on VUDU when I first got the console, but eventually, it just started encountering this error everytime. Does anyone have any clues as to the cause of this issue and possible solutions?

:)

XBF Mohammed C

Regarding your situation, I would recommend getting in touch with the support through: Contact us | Xbox Support

They shall assist you on your purchase error!

TheInfectedScar

I have the same problem or a problem similar. The Vudu app simply does not open up on Xbox it starts and then goes black screen. I have two different Xbox, one is a series X. There was a temporary fix when I made a secondary Xbox gamer tag name and download the app via that account but now that one doesn’t work either. This is absolutely ridiculous it’s been going on for over a year the Vudu app starts but does not open up I can’t access any of my movies.

jello buster

I have this same issue and ONLY on my Xbox Vudu app, everything else streams fine but Vudu on Xbox has constant buffering on anything hdx and above, intermittent on standard. For me this is only happening on my series x version of the app, I have a one x, two iPads, an android tablet and Vudu works no problem no buffering can watch things all day, but as soon as I get on my series x and launch Vudu I can be certain it’ll ask me if I want to down grade quality to lessen buffering (and of course it’s worded to make me feel like it’s an issue with my isp) within the first ten to twenty min of watching something. It’s definitely an updated Xbox Vudu app issue, Since I can stream from my Vudu account flawlessly on any other device in my house.

IzZaGod

That's exactly what's been happening to me with the loading error telling me to adjust my video quality lower. I got nearly 200 mbps internet speed and every other movie app works just fine. Today, I log in and now the screen will not show the movies i own under My Movies tab and on the other tabs it shows blank movies and it's just black where the movies should show up..

Never had any problems before with

Vudu on any other device but this Xbox series X.

Medieval7380

I just wanted to add that I'm having the exact same issue on my Xbox Series X and I have W.O.W as my ISP, so Comcast is not the issue... This definitely seems to be an issue with the Vudu app for Xbox... Any updates on this?

Unable to purchase movies in my VUDU app on Xbox Series X. Any Ideas?