Unable to purchase Minecraft Realms

Here are some steps you can take to resolve this issue:
1. Check your purchase history to confirm that you have purchased Minecraft Realms in the past. You can do this by logging into your Microsoft account and going to the “Order history” section.

2. If you are unable to find your purchase history, contact Microsoft support for assistance. You can visit this page to get started. They will be able to help you locate your purchase history and provide you with further instructions on how to proceed.

3. If you are able to locate your purchase history, but are still unable to renew your Minecraft Realms subscription, try the following solutions:
* Restart the game and try again.
* Check your internet connection. A slow or unstable connection can cause issues with renewing your subscription.
* Try updating during off-peak hours.
* Check if there are any updates available for Minecraft Realms. If there are, install them and try again.

Hey Colton

Thank you for taking the time to post this on the Xbox Forums. We understand that you are inquiring about using your Realms subscription across multiple platforms.

There are indeed two different versions of the Minecraft Realms.

These two versions are incompatible with each other and are developed separately with different features. Players on Minecraft:Java Edition can't play on console, mobile or Windows 10 Realms and vice versa.

That being said, unless you purchased a subscription on the Bedrock edition of Minecraft, you will be unable to access your Realms from your mobile device.

In addition to this, you can link up your Microsoft account on your mobile device, but you will be unable to sync up your Mojang account. You can find more information about Realms on the

Minecraft Realms FAQ.

I hope this was able to clear up any confusion this might have caused.

Hello urielrc,

Thank you for your post. I understand you are experiencing an issue with your purchase of a Minecraft Realm not accessible after purchase. For help with your Minecraft Realm, please check out:

Minecraft Help Center.

I hope this helps!

Hello SUPERIOR SERVERS,

Welcome to Xbox Forums. We appreciate you for sharing this with us.

We understand that you are having trouble purchasing a realm on Minecraft using a different account. I'll be happy to assist you with this.



Firstly, I would like to confirm if you are trying to purchase the realm on a console or on a mobile device? This information will help me provide you with the correct steps to resolve the issue.



If you are trying to purchase the realm on a console, you can try the following steps:



1. Sign out of the old account on your console.

2. Sign in to the new account that you want to use to purchase the realm.

3. Launch Minecraft and try to purchase the realm again.



If you are trying to purchase the realm on a mobile device, you can try the following steps:



1. Sign out of the old account on your mobile device.

2. Sign in to the new account that you want to use to purchase the realm.

3. Launch Minecraft and try to purchase the realm again.



If the above steps do not work, you can try clearing the cache and data of the Minecraft app on your device. Here are the steps to do so:



1. Go to Settings on your device.

2. Tap on Apps or Application Manager.

3. Find Minecraft and tap on it.

4. Tap on Storage.

5. Tap on Clear Cache and Clear Data.



After clearing the cache and data, launch Minecraft and try to purchase the realm again.



If you are still unable to purchase the realm using a different account, you can contact Xbox Live Support for further assistance. You can find their contact information on the Minecraft website.



I hope this helps! Let me know if you have any further questions or concerns.

Kind regards,



Microsoft Community Moderator

I attempted to purchase minecraft realms on my switch in December. Microsoft took my coins and said "It was unable to create the realm at this time" After coming back to it I saw the error was gone however my realm was not created and nor was my
money refunded to me. Trying to contact support was fruitless as they refused to reply. Where can I contact to have my money refunded to me?

its probably just a bug