Unable to purchase Dolby Access via MS Store

Discus and support Unable to purchase Dolby Access via MS Store in XBoX Games and Apps to solve the problem; I completed the free trial of Dolby Access and now want to purchase the full licence. The option within the app states “Buy for USD $0.00”. When i... Discussion in 'XBoX Games and Apps' started by MartyW4, Nov 21, 2020.

  1. MartyW4
    MartyW4 Guest

    Unable to purchase Dolby Access via MS Store


    I completed the free trial of Dolby Access and now want to purchase the full licence. The option within the app states “Buy for USD $0.00”. When i select this, it asks me to sign into my account, then errors stating “something went wrong”.

    Same story on XBox as well as PC. Have uninstalled the app, and refreshed the MS Store as per other threads but no luck.

    I just want to purchase the app.


    Unable to purchase Dolby Access via MS Store [​IMG]


    :)
     
    MartyW4, Nov 21, 2020
    #1
  2. Wlofee Win User

    Dolby Atmos Error type HeadphoneDownload

    This is how it was solved for me.

    From Dolby access website:

    Open your console web browser and search for "Get Dolby Access." You should get a link that is titled "Get Dolby Access - MS Store" or similar. The URL will be a Microsoft URL, not a Dolby URL.

    2. Click on "Get the App."

    3. Choose to accept when the message prompts you to launch the Store app.

    4. Download Dolby Access or Headphones from this new instance of the MS Store. If already purchased, choose "Launch."
  3. Nate Lester Win User

    Hitman 3 Digital Code

    Hi,

    I do see the game when I go into my purchase history. Strangely enough, I could only install it via the Xbox app too cause I was unable to access it via the store on the console cause it says the “Hitman 3” version is no longer available for purchase via the store.
  4. Kimmy_24 Win User

    My Minecraft launcher says "There’s a problem with Minecraft Launcher. Reinstall the application from its original install location or contact your administrator."

    Still unable to access the MS store app?
  5. Kimmy_24 Win User

    My Minecraft launcher says "There’s a problem with Minecraft Launcher. Reinstall the application from its original install location or contact your administrator."

    Are you still unable to access the MS store to install the launcher?
  6. dempup Win User

    Xbox Series X Pre Order

    Just remember that your will pay full price if ordered from the MS store, you have to go to your local retail vendor to purchase the console via. All Access.
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Unable to purchase Dolby Access via MS Store

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