Unable to process your request call back

I pay to exertis via klarna .a monthly payment £20.99 for 24 months for all access

Hello there!

My name is Jonny and I will be the Independent Advisor for Microsoft assisting you today!

First, thank you so much for contacting us regarding your concern.

The warranty begins when that barcade was scanned the first time. In the case where it runs out earlier then expected means it was purchased from a 3rd party reseller. Resellers who purchase ANY devices would have the warranties start when they purchased the item and not when their customers purchase them. This is a problem for anybody purchasing from none official retailers (best buy, GameStop, Walmart, etc)

Where was it purchased and have you contacted them?

I'm not sure if that is a matter of synchronization interval, but the issue was fixed and after a few hours since I linked my XBOX and EA accounts

You're welcome, gfjgf!



Thanks though for the update. If I were to hazard a guess it was probably a server outage issue either from our end or EA's.

At any rate, glad to hear this has been resolved. Now if you need help with other Microsoft products in the future, feel free to start a new thread here in the community. It's always our goal to help you get the most out of our products.



By the way, we do value your feedback, so please click Yes or No to help us improve the support experience. Voting responses “HELPFUL” and marking it as “ANSWER” will also be beneficial to more Community members reading here.



Thanks again for choosing Microsoft! We’re here when you need us.



With appreciation,

I'm not sure if that is a matter of synchronization interval, but the issue was fixed and after a few hours since I linked my XBOX and EA accounts

Hi gfjgf!

Thanks for reaching out to our Microsoft Community Forum. Please accept our warmest regards and sincerest hope that all is well.

We understand that you're unable to connect EA Sports servers for FIFA 23 despite your XBOX account and connection being fine.

With your connection working fine this is more likely a problem at EA's end and not at ours. As a test, can you check if you get all green checkmarks when visiting the https://support.xbox.com/en-US/xbox-live-status page?

Now if you get all green checkmarks, you need to contact EA for help at that point since it's an issue with their servers. Please post this issue of yours at the FIFA 23 Community forums using the link below.

https://answers.ea.com/t5/FIFA-23/ct-p/fifa-23-en

You can also check their Twitter page for updates and additional help.

https://twitter.com/EAFIFADirect

Feel free to reply to this thread if you need further clarification.

Sincerely,



Forum Moderator

Microsoft Community