Unable to play or even check settings

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

There are a few things you can check if your child is unable to play Realms on Xbox even though you have enabled multiplayer and Realms on the Xbox family app:

Make sure that your child's Xbox account is set up correctly: Your child's Xbox account needs to be properly set up and linked to your Microsoft account in order for them to be able to play Realms. If their account is not set up correctly, they may not be able to play.

Check the privacy and online safety settings on your child's Xbox account: Make sure that the privacy and online safety settings on your child's Xbox account are set correctly to allow them to play Realms. To do this, go to the "Privacy & online safety" tab in the Xbox guide, then select "View details & customize" and make sure that the "Multiplayer gaming" and "Communicate with voice and text" options are set to "Everyone" or "Friends."

Check the Xbox Live status page: If there are any issues with the Xbox Live service, your child may be unable to play Realms. You can check the Xbox Live status page to see if there are any known issues that could be affecting your child's ability to play Realms.

Restart your Xbox console: Restarting your console can sometimes resolve issues with stuck games or other issues. To do this, press the Xbox button on your controller to bring up the guide, then select "Restart console."

Thank you for your reply, are you sure that cloud playing checks dlc ownership? because I am unable to access the dlc while cloud playing even while signed into the account that owns the dlc

Check your NAT settings. It needs to be set on Open to be able to play multiplayer.

You also need to go to your privacy and online settings under your account on the website to change your multiplayer settings to allow.

Keep in mind that only adult accounts can change these settings as child account is unable to change them.

[quote user="crazyladyjadey"]Unable to connect, can play games bit can't check the leaderboard! =( help! :-D

[/quote][quote user="crazyladyjadey"]Unable to connect, can play games bit can't check the leaderboard! =( help! :-D
[/quote][quote user="crazyladyjadey"]Unable to connect, can play games bit can't check the leaderboard! =( help! :-D

[/quote]

Hi, i have already checked and the order is set as complete. I have been playing the catch, but am unable to play the other game in the bundle as when searching for it on the window 10 xbox app it is asking me to purchase it again.

Thanks