Unable to play minecraft even though purchased

Hello loolooTB,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to play Minecraft and is unable to since the last update of the game versions Java and Bedrock. Let us check on this together so you will get back to gaming.

Based on your description, you were prompted to play Minecraft Java and Bedrock on demo version or free trial. To have a better understanding, we would like to further isolate your concern.

1. May we know if you have purchased either Java or Bedrock edition of Minecraft?
   
2. May we know if you have tried the troubleshooting from Mojang's support article - Minecraft: Java Edition Demo Mode – Home?
   
3. Are we using Minecraft Launcher? If not you may try installing it from Microsoft Store - Minecraft Launcher - Microsoft Store Apps.
   

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello loolooTB,

We have not heard anything from you since our last reply. Please do not hesitate to create a new thread if you have new concerns. We hope that we have answered the issue you reported to us. We personally understand that finding time to work on this matter can be a little difficult to manage. Thus, we would like to let you know how much we appreciate your patience and most importantly the time you have dedicated to post here in Xbox Forums.

Regards,

Hello loolooTB,

We have noticed that you have not responded to our last message. We would like to know whether the issue you have raised with us is still ongoing. If yes, please let us know so that we can continue our conversation.

Regards,

That's great but I am unable to download and play it on my PC.

Game does not show up in my library list even though I see the purchase confirmation.

Done. My Xbox Profile is now in sync with the Launcher and the Minecraft website, however I still see "Play Demo" on the launcher even though I've purchased Java a few years back.