Unable to play Minecraft after I added phone number to my new Microsoft account

Discus and support Unable to play Minecraft after I added phone number to my new Microsoft account in XBoX Accessibility to solve the problem; Hello, Earlier this year I bought Minecraft Java edition and created an account with my mobile phone number (no email addr. linked). A couple of... Discussion in 'XBoX Accessibility' started by Juha Heikkilä, Sep 15, 2022.

  1. Unable to play Minecraft after I added phone number to my new Microsoft account


    Hello,

    Earlier this year I bought Minecraft Java edition and created an account with my mobile phone number (no email addr. linked).

    A couple of weeks ago I created a Microsoft account separately for Outlook and stuff.

    Today I added my phone number (the same as I used for Minecraft) and after that I haven't been able to play Minecraft since it doesn't recognize the earlier account that I used to buy the Minecraft licence.

    Please help!

    :)
     
    Juha Heikkilä, Sep 15, 2022
    #1
  2. Georges C. Win User

    Unable to play Minecraft after I added phone number to my new Microsoft account

  3. Georges C. Win User

    Unable to play Minecraft after I added phone number to my new Microsoft account

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Juha, The Minecraft license is attached to the account that was purchased, if it was the account you created with the phone number, you'll have to play and log in through it.

    The fact that you create another account, and attach esthed the phone number to the account, does not transfer to the game, nor does it merge accounts.
  4. Juha Heikkilä Win User

    Unable to play Minecraft after I added phone number to my new Microsoft account

    Yes, I understand that. The problem is that when I try to log into my original Minecraft account (the one I created first and only using my phone number) the system recognizes me with my new account (the one that doesn't have Minecraft license). Therefore I'm unable to play :/

    So, the question is: what should I do to restore my phone number to the first created account?

    I don't have any other means to restore the first account since it was created with mobile number and no email address was linked.
  5. vJayJJ Win User

    How do I get past “beat the robots”

    Hello , My name is David. I am an independent advisor, happy to help you today. I understand you're having trouble adding your phone number to your Microsoft account. Here are some suggestions that might help you: Try adding a different number: Go to your Microsoft account page and click “Add a phone number.” Now enter a different phone number that you are using and save the changes. Request another verification code: Try adding the number again after a few hours or even a day. You will receive a request code. Use a '0' prefix with your phone number: For example, if your phone number is 493-XXXX, try entering it as 0493-XXXX2. Clear your browser's cache and cookies: This can often be a crucial step in resolving validation issues. Try adding a different number: Go to your Microsoft account page and click “Add a phone number.” Now enter a different phone number that you are using and save the changes. Request another verification code: Try adding the number again after a few hours or even a day. You will receive a request code. Thank you for your kindness and understanding! Please feel free to let me know if you need anything else. Best regards.
    Hello, I can confirm I have tried all these methods including a different phone number, the issue I’m having is that I can’t continue after proving I’m not a robot, I can only press cancel
  6. David Wirsching Win User

    How do I get past “beat the robots”

    Hello VJayJJ, My name is David. I am an independent advisor, happy to help you today.

    I understand you're having trouble adding your phone number to your Microsoft account. Here are some suggestions that might help you:

    Try adding a different number: Go to your Microsoft account page and click “Add a phone number.” Now enter a different phone number that you are using and save the changes.

    Request another verification code: Try adding the number again after a few hours or even a day. You will receive a request code.

    Use a '0' prefix with your phone number: For example, if your phone number is 493-XXXX, try entering it as 0493-XXXX2.

    Clear your browser's cache and cookies: This can often be a crucial step in resolving validation issues.

    Try adding a different number: Go to your Microsoft account page and click “Add a phone number.” Now enter a different phone number that you are using and save the changes.

    Request another verification code: Try adding the number again after a few hours or even a day. You will receive a request code.

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best regards.
Thema:

Unable to play Minecraft after I added phone number to my new Microsoft account

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