Unable to open a repair/warranty claim for controller AND cant get in contact with anyone

Discus and support Unable to open a repair/warranty claim for controller AND cant get in contact with anyone in XBoX on Consoles to solve the problem; Form to log a warrantly repair/replacement doesnt work, and hasnt worked for months. Tried to request a callback but get told "Theres a problem on our... Discussion in 'XBoX on Consoles' started by MichaelHardie2, Jan 12, 2022.

  1. Unable to open a repair/warranty claim for controller AND cant get in contact with anyone


    Form to log a warrantly repair/replacement doesnt work, and hasnt worked for months.

    Tried to request a callback but get told "Theres a problem on our end"

    Phoned the only number I could find and it doesnt let me speak to anyone.

    What do I do now?

    :)
     
    MichaelHardie2, Jan 12, 2022
    #1
  2. MichaelHardie2 Win User

    Unable to open a repair/warranty claim for controller AND cant get in contact with anyone

    Thanks for reply.

    Cant seem to be able to talk to a human on chat. The bot is unable to assist me.
  3. Georges C. Win User

    Unable to open a repair/warranty claim for controller AND cant get in contact with anyone

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Michael, if you are unable to open the service order via the site link, try contacting Xbox support via chat and dike who would like to open the service order for your control.

    https://support.xbox.com/en-us/contact-us
  4. Georges C. Win User

    Unable to open a repair/warranty claim for controller AND cant get in contact with anyone

    Hello again, you have to pass trough the bot service and them you will you will be attended to by a human.
  5. TheKlansBest Win User

    Unable to contact Xbox support or order repair for Elite Controller under warranty

    same lmao mad annoying I cant even type in the Microsoft store to buy games then when you try to call them it gives an error so stupid
  6. the elz Win User

    UNABLE TO CONTACT XBOX SUPPORT TO REQUEST A REPAIR

    done this, they cant do it either.

    they hung up on me, this is the last message

    Arbie G.

    Sorry, something went wrong while processing the request. I am not able to help you at the moment, please check back later. Conversation ID: EacsCfMDsh8GukYiJ35np0-eu$$7def44fa-e4cb-4762-b746-cde2a18a81d7. Time (UTC): 01/11/2022 09:58:1

    I was trying to return because the latest update caused my xbox series S to repeatedly reconnect & disconnect all controllers (been 4 days now (everythings, console, controllers are updated, changed batteries, restarted console, paired, same problem, only works using a usb cable)

    OS version 10.0.22000.3055

    shell version 2111.0.2112.11002

    not only do they mess up the console, dont correct it, but cant even comply with their warranty.
Thema:

Unable to open a repair/warranty claim for controller AND cant get in contact with anyone

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