Unable to obtain NAT type

Press the Start button , select Settings > Gaming > Xbox Networking, and look for NAT Type under Xbox Live multiplayer.

If it says Teredo is unable to qualify, it means your PC is unable to obtain a Teredo IP address.

Hello aboris26,

We appreciate for your response and thanks for the additional information.

It is possible that your device is blocking local connections or your Network Address Translation type (NAT) type is restricted. Let us help you how to check.

You can check your Network Address Translation (NAT) type in Windows 11 using the Xbox Console Companion app:

1. Open the Xbox Console Companion app.
   
2. Select Settings, and then select the Network tab.
   
3. Look for NAT Type. If the status says Teredo is unable to qualify, it means your PC is unable to obtain a Teredo IP address.
   

For your reference, see: NAT type on Windows displays "Teredo is unable to qualify" | Xbox Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator

Hot spot in general are not recommended for gaming. There are some hotspots/companies that can work with that. You may need to contact their customer support as the protocol may not be supported by what you are using. Not sure if you have been to the
below site and stepped thru all the steps it has on this; based on what you have in your post you may have.

NAT type on Windows 10 displays "Teredo is unable to qualif

NAT type on Windows 10 displays "Teredo is unable to qualify"

If you can’t join or host an Xbox Live multiplayer game, or you can’t connect to a party chat session, press the
Start button , select
Settings > Gaming > Xbox Networking, and look for
NAT Type under Xbox Live multiplayer.

If it says Teredo is unable to qualify, it means your PC is unable to obtain a Teredo IP address.

Hi SethMojica! My name is Ricardo an independent advisor ready to help you with this situation!

Please try to use the console companion app to sign in before trying to sign in to the Xbox app

You can also check this, press the Start button, select Settings > Gaming > Xbox Networking, and look for NAT Type under Xbox Live multiplayer.

If it says Teredo is unable to qualify, it means your PC is unable to obtain a Teredo IP address.

Hello Alex Gillet,

Thank you for the additional information provided.

The reason why you cannot play online multiplayer is due to your NAT type error. If your NAT type says Teredo is unable to qualify, it means that your PC is unable to obtain a Teredo IP address. Teredo is a networking protocol that's used to establish secure communications between clients and servers, and to facilitate connectivity between devices behind routers that use network address translation (NAT).

To help resolve the issue, follow the solutions provided in this link: NAT type on Windows displays "Teredo is unable to qualify" | Xbox Support

If your router blocked your Teredo connectivity, we may need the assistance from your internet service provider.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,