Unable to make deposit.

Hello Shuvits,

We cannot complete a deposit of SGD from your Singaporean Rewards Account into your US Microsoft Account, which only accepts deposits of USD. This means that in order to resolve this issue, you have two options. You need to either adjust your Microsoft Account
to match your Rewards Account, or create a new Rewards Account to match your new Microsoft Account region.





1) You can adjust your Microsoft Account region to match your Rewards region from your commerce page at (https://commerce.microsoft.com). This
will cause your regions to match and allow your currency to be deposited.





2) The second option of Creating a brand new account has some pros and cons. The benefit of creating a new Rewards Account is that your new account will be set to track and Reward purchases made in your Microsoft Account's regional currency. The drawback
is that you will lose the previous progress you have made on your account, as you will be creating a brand new Rewards Account. While we will be able to transfer any pending (un-deposited) Credits from your old Rewards Account, we will not be able to transfer
any other progress.





If you wish to continue with Rewards in your current Microsoft Account region and create a new account, you must first close your current account by opting out of the program at (https://rewards.xbox.com/optout/).
You will have to wait 48 hours for us to receive and process your request, after which your account should show up as completely clean of progress and have a join by date of "???". At that point, you can create a new Rewards Account by signing back up again,
which can also take 48 hours. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (https://rewards.xbox.com/myrewards/).
If your join by date still shows "???", and not a recent registration date, then your account has not yet been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old
account to your new one.

Hi Rod. Unfortunately, we are unable to force deposits now. The Payment Operations team is working on this deposit issue. Once it is fixed, we will make a deposit to your account. Sorry for the inconveniences.

Hello CrazyHopz31,

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.

Hi SpokZs. We are unable to make a deposit to your Microsoft account because your Xbox Live locale doe not match your Xbox Live locale. In order for us to make a successful deposit, you will need to change your Xbox Live to USA.

Hi MaximusMegas. Your Rewards locale does not match your Xbox Live locale. In order to make a deposit, the locales have to match. Unfortunately, since your Xbox Live locale is in a country that is not a part of Xbox Live Rewards, we are unable to make a
deposit.