Unable to login to microsoft store app, xbox companion or beta app.

Discus and support Unable to login to microsoft store app, xbox companion or beta app. in XBoX on Windows to solve the problem; I purchased the xbox game pass through the microsoft store on browser, I go to download Gears 5 and it automatically launches the microsoft store app... Discussion in 'XBoX on Windows' started by KH94, May 8, 2020.

  1. KH94
    KH94 Guest

    Unable to login to microsoft store app, xbox companion or beta app.


    I purchased the xbox game pass through the microsoft store on browser, I go to download Gears 5 and it automatically launches the microsoft store app and proceeds to let me download the game. I then discover neither the store app or the 2 xbox apps let me
    login (clicking sign in on all 3 apps literally does nothing), even if I'm currently logged into xbox.com. Even though I'm not showing as logged in on the microsoft store app I'm still able to download game pass titles, but unable to play them as they ask
    me to login to xbox live, which I can't. My account on xbox.com even showed when I first launched gears 5 (where I was unable to to sign into xbox). I've done everything I could possibly think of outside of a fresh windows install (which shouldn't be necessary
    as my install is only a couple months old), including uninstalling (including use of ccleaner or powershell) and resetting/repairing all the apps including xbox identity provider, setting all xbox services to start automatically, switching from a microsoft
    account to local account and back, no proxy server in use, windows is fully updated, did a sfc scan to fix any errors. I get no error message on any of the apps, the only time I see one is when I try to sign in after removing xbox identity provider. I'm completely
    dumbfounded with all this, the microsoft store can clearly detect I have xbox game pass but doesn't show me as logged in.

    I'd appreciate any input, thank god for the £1 trial

    :)
     
    KH94, May 8, 2020
    #1
  2. DrBello Win User

    xbox game pass PC issue login

    In my case I have executed the app "Xbox companion" and after the login, now the "xbox beta" app working correctly and in addition I am able to go online in the game or the store's game and so on...
  3. KYUUMU Win User

    Can't login to xbox beta app for xbox game pass PC

    Found a fix in this post on Reddit: https://www.reddit.com/r/xbox/comments/byptyo/xbox_game_pass_pc_how_to_get_app/eqm7xaz?utm_source=share&utm_medium=web2x

    This is my reply to his post and what happened to me:

    This worked for me as well. It is the Xbox Companion App on the Microsoft Store(Not Android or Apple) that worked. I also notice I clicked the Xbox Game Pass that didn't say beta, but had stated it was the PC version in the description. Not sure if that
    matter.

    Correction, it says beta as well.

    Pretty much make sure you run the Xbox Companion App on the Microsoft Store for Windows 10. Login and then try to login to Xbox GamePass.

    Hope this helps you all and hope you, Get Your Game On!
  4. Vinny #1 Win User

    Xbox Console Companion

    Xbox Console Companion is not required for games on Windows 10. There is currently a new app for games, the Xbox app (beta). Check out the Microsoft Store.

    Also could you describe what problems you are having with the app?
  5. DeweyDream Win User

    Halo : The Master Chief Collection problem for launch halo : CE and halo 2

    I tried deleting the game 4 times and i tried to launch the game from the Microsoft Store, Xbox Beta and the companion app.
  6. XBF Diego M Win User

    Xbox (Beta) App doesn't recognize my subscription.

    Hi Syxxer,

    It's likely that the login status of the Microsoft Account which has the active subscription changed from the Microsoft Store app. I'm pretty sure the Xbox (beta) app uses the account signed into the Store app for verification purposes.

    Open the Microsoft Store app and click on the profile icon in the top right corner. Confirm that the correct account is logged into the Store and then verify it is the same account you are logged into the Xbox (beta) app.
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Unable to login to microsoft store app, xbox companion or beta app.

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