Unable to log into Xbox App on PC

ElvisD1 · Mar 31, 2020

Hello

I recently purchased a subscription to Xbox Game Pass for PC as I don't own an Xbox console currently.

I tried to log into the Xbox App on PC, but it asked me for a PIN I don't own. I made one but it still didn't work so I removed the PIN.

Was that the wrong step to do and should I have been a bit more patient? I'm kinda lost on how to fix this issue.

:)

PalmettoBling

Glad to hear that it's working! Have fun!

What's one of the things you're looking forward to? I've put more hours into "Into the Breach" than I care to admit.

ElvisD1

Thanks, that solved the issue with the PIN. Off to download some games!

ArminatorX

Edit: I'm using my brother's computer with his account tied as the only account to the PC. Does that have anything to do with it?

Warning! If you are using the Xbox app on your brother's PC and his account, you will redeem the subscription on his account!!!

What you have to do is, go to the user account settings of your brother's PC, and add your own account to the device's family users.

Then sign out of your brother's account and sign in with your own account.

Launch the Xbox App there and you should be signed in with your own account on the Xbox App.

Now you should be able to use it normally without any PIN shenanigans.

ElvisD1

I tried cancelling out of using the PIN a few times and it didn't work. I found another post saying to log into XBox.com, but doing that didn't yield results.

Edit: I'm using my brother's computer with his account tied as the only account to the PC. Does that have anything to do with it?

PalmettoBling

This is the correct response. The PIN prompt you were getting might have been that your brother has set up for his account, as well. @ArminatorX is right and you should add your account, sign in as that, and then proceed. You want to make sure not to
apply the sub to a wrong account.

Unable to log into Xbox App on PC