Unable to locate purchased game

Discus and support Unable to locate purchased game in XBoX Games and Apps to solve the problem; I purchased a game on my account that is not showing on my game system df4f4f94-22a3-41bd-945c-06d722d53e14 Discussion in 'XBoX Games and Apps' started by BettieChristmann, Jun 10, 2020.

  1. BettieChristmann
    BettieChristmann Guest

    Unable to locate purchased game


    I purchased a game on my account that is not showing on my game system

    :)
     
    BettieChristmann, Jun 10, 2020
    #1
  2. SailormoonGirl6 Win User

    Unable to locate purchased game

    Hi to see your order record..

    https://account.microsoft.com/

    Visit the game on XBox.com search for the game online. It should sy you own it. Redownload to XBox. Give it few min or hour to download..
  3. TheBalabooboo Win User

    Unable to locate purchased game

    Hi Bettie,

    This has happened to me a few times. If you go into your games list, you'll see an heading at the top for games that are currently installed and one for games that are owned.

    If you click on the other heading for games that are owned but not installed you can sort the list by most recent purchases (hopefully this is one of the more recent ones). I'm sure you will find your game there and can select it to download.

    Failing that, you may have to check your method of payment to ensure that the transaction was completed. If it was, you will need to contact Microsoft billing and they will be able to quickly sort this out by unlocking the purchase for you or issuing a refund.

    https://support.microsoft.com/en-ca...ft-account-microsoft-payment-and-billing-help

    Best of luck!
  4. SoullessCodith Win User

    Unable to locate purchased game

    This happened to me a few times. Several times the problem fixed itself after a hard reboot. A couple other times I had to do text chat with Microsoft to get the issue resolved.
  5. EdwardKenway195 Win User

    Unable to locate purchased game

    Maybe you bought the game on another account thats why its not appearing on your account
  6. Flashmob 2 Win User

    Unable to locate purchased game

    Hi. Sorry to hear that. If you do a reset of your console, it might show up. If it does not, you might have to call Xbox.
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Unable to locate purchased game

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