Unable to locate a game (Forza Motorsport 5) on my account

Discus and support Unable to locate a game (Forza Motorsport 5) on my account in XBoX Games and Apps to solve the problem; Hi all, Not sure if this is the best place to ask about this, but the Xbox Virtual Agent suggested I ask here. Currently, Forza Motorsport 6 is a... Discussion in 'XBoX Games and Apps' started by EvilTrovis, Aug 23, 2019.

  1. EvilTrovis
    EvilTrovis Guest

    Unable to locate a game (Forza Motorsport 5) on my account


    Hi all,

    Not sure if this is the best place to ask about this, but the Xbox Virtual Agent suggested I ask here.

    Currently, Forza Motorsport 6 is a free game via the Games with Gold program. As typical with the Forza series, once I start playing one, it makes me want to play some of the others as well. As such, I wanted to go back to Forza Motorsport 5 and finish up
    some things in that game.

    However, I noticed I can't find it to install. I looked under My Games & Apps and went to the "Ready to Install" tab, but it's not listed there. I also checked under the "Gold" category in My Games & Apps and also did not see it located there.

    I knew it was a Games with Gold game previously, so I looked it up and apparently it was offered as a Games with Gold game from September 1st through September 30th, 2017. I am familiar with the way the program works and I know the games have to be "purchased"
    during the timeframe they are offered for them to be associated with my account. I always do this process via my desktop and I use links from Major Nelson's site.

    I looked at the offered games before and after FM5, which were Trials Fusion and Oxenfree. I also looked at the offerings for the Xbox 360 titles from that timeframe, and they are Hydro Thunder Hurricane, Battlefield 3, and Rayman 3 HD.

    I check Major Nelson's site religiously (several times per month) to ensure I don't miss any of the Games with Gold offerings. Even if I never intend to play them, I always "buy" them so that I have access. I checked and every single one of those other 5
    games I just mentioned is on my account, meaning I for sure was active during that timeframe. There's no way I would have "missed" getting FM5. I also remember that the FM5 offering included the "TopGear car pack" which the original retail release did not
    have, so I remember very specifically getting that game. However, like I said, I can not seem to locate it anywhere to install to my Xbox.

    Usually, I only use the Xbox's built-in hard drive for storage (I don't use the Xbox much). However, there was a brief time where I used an external 500GB drive, around the time I switched from my launch Xbox One to an Xbox One X. I dug out that HDD and
    plugged it in, but FM5 wasn't on there either.

    I have no other Xbox Live accounts; I've used this account for over 10 years now and it's the only one I've ever had.

    My theory about why this game in particular is difficult to find is because the game was delisted. However, that should mean it was simply removed from the store, meaning it is no longer able to be purchased. Because it should be associated with my account,
    I should be able to see it in My Games & Apps, right? It doesn't help that because it's delisted, I can't go to the Store listing to see the status there.

    I checked my email archives and I don't have any emails confirming my "purchase" of it; however, that seems to be true for ANY Games with Gold title. I also checked my billing history on Microsoft.com, but Games with Gold stuff does not appear there either.

    Is there anyway to A) confirm that I should in fact have access to this game (I'm absolutely positive I should), and B) locate it to install it?

    Thanks in advance.

    -Travis

    :)
     
    EvilTrovis, Aug 23, 2019
    #1
  2. EvilTrovis Win User

    Unable to locate a game (Forza Motorsport 5) on my account

    Hmm, okay, this can be disregarded. After doing more research, this game in particular is known to have this issue and Microsoft was never able to fix it. The only way to install it is via the website, it will not appear on the console otherwise:

    https://www.microsoft.com/en-us/p/forza-motorsport-5/bqlk685tm311?activetab=pivot:eek:verviewtab

    I was able to push the install from there and it is now installing on my Xbox, so all is good. I knew I wasn't crazy.
  3. XBF Crystal P Win User

    Unable to locate a game (Forza Motorsport 5) on my account

    Hey there Evil!



    Thank you for letting us know about the issue. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.



    Thank you again and have a great day!
  4. Lei Fang DOAX3 Win User

    What's currently your TOP 5 favourite games on Xbox 1?

    Hello "smileskybird" :)

    (1) Forza Motorsport 5

    (2) Forza Motorsport 5

    (3) Forza Motorsport 5

    (4) Forza Motorsport 5

    (5) Forza Motorsport 5

    This game has so much stuff in it that the $50.00 that paid for is easily going to be worth every single penny and a whole lot more LOL :)

    Have a nice day or afternoon or night :)
  5. DTW Dirty Harry Win User

    Is this game dead?

    After an exhaustive and comprehensive examination of the game disc, game case and enclosed documentation, including palpation of the same, I was unable to locate anything remotely akin to a pulse and, further still, the item(s) were devoid of any signs of
    life. I regretfully inform you that my copy of Forza Motorsport 5 is not alive. For the sake of posterity, I would classify it as an inanimate object.
  6. Galactic Geek Win User

    What does it feel like to play on Dedicated Servers?

    Here are some games that I know run on dedicated servers:

    Titanfall

    Killer Instinct

    Forza Horizon 2

    Forza Motorsport 5

    Forza Motorsport 6

    Destiny

    Halo 5
Thema:

Unable to locate a game (Forza Motorsport 5) on my account

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