Unable to launch the game on windows 11 hp pavilion ec2146ax

fireIntegral158 · Feb 25, 2022

Faulting application name: ForzaHorizon5.exe, version: 0.0.0.0, time stamp: 0x62033d71

Faulting module name: ForzaHorizon5.exe, version: 0.0.0.0, time stamp: 0x62033d71

Exception code: 0xc0000005

Fault offset: 0x00000000097b73b1

Faulting process id: 0x4b48

Faulting application start time: 0x01d82a550a03f727

Faulting application path: C:\Program Files\WindowsApps\Microsoft.624F8B84B80_3.430.371.0_x64__8wekyb3d8bbwe\ForzaHorizon5.exe

Faulting module path: C:\Program Files\WindowsApps\Microsoft.624F8B84B80_3.430.371.0_x64__8wekyb3d8bbwe\ForzaHorizon5.exe

Report Id: eaeb366e-9f6f-4a6c-b4b2-5e7a9b6bcca7

Faulting package full name: Microsoft.624F8B84B80_3.430.371.0_x64__8wekyb3d8bbwe

Faulting package-relative application ID: Forzahorizon5

:)

fireIntegral158

I didn't have to uninstall and reinstall. I found the culprit. I had a 3rd party antivirus installed on my system. Just uninstalled it and activated Windows Defender. Now the game is able to launch properly.

Thank you for taking out time to help.

Ricardo Lechuga

Hi fireIntegral158! My name is Ricardo an independent advisor ready to help you with this situation!

Have you tried reinstalling the game?

Please look for pending updates on Microsoft store app and windows update, after that please complete given below directions to reset the app in Windows

Step 1: Open the Settings app. This can be done by clicking its icon in the Start menu or simultaneously pressing Windows logo + I.

Step 2: Click the Apps category icon and then click Apps & features to see all installed apps as well as classic desktop programs.

Step 3: Click on the app that you want to reset to see the Advanced options link. Click on the same (advanced options link).

Step 4: Finally, click the small Reset button. When you click the Reset button, you will find a small dialog box with “This will permanently delete the app’s data on this device, including your preferences and sign-in details.” Click the Reset button in the opened dialog box to reset the app.

Step 5: Once the Reset is done, you will see a check sign next to the Reset button. And restart the Pc

Ricardo Lechuga

Try to uninstall the game and install it back, also check for pending updates on the Microsoft Update settings

fireIntegral158

I tried reset, the issue is still unresolved.

john reed4

windows 11 on a hp pavilion

Unable to launch the game on windows 11 hp pavilion ec2146ax