Unable to install games through Xbox app or Microsoft App.

Discus and support Unable to install games through Xbox app or Microsoft App. in XBoX Games and Apps to solve the problem; I have gone through every forum post and reddit thread that has anything to do with this issue. At this point i have done everything you could... Discussion in 'XBoX Games and Apps' started by Michael Sturt, Aug 29, 2023.

  1. Unable to install games through Xbox app or Microsoft App.


    I have gone through every forum post and reddit thread that has anything to do with this issue.

    At this point i have done everything you could possibly do with the Gaming Services, whether it be manually removing and re-installing or just using the repair and reset functions built into Windows.

    I've tried resetting my PC and re-installing windows, I've made sure every single driver is up to date. I've tried changing my region or just making sure my region and date and time are all exactly correct.

    I've tried disabling ipv6 and disabling Microsoft Defender (This is my only anti-virus).

    I've deleted and re-made the XboxGames folder multiple times in order to get rid of stuck downloads.

    Everytime i cancel a download, i have to restart the gaming services service for it to update in the app and get rid of it from the downloads tab.

    THE WEIRDEST PART ABOUT THIS IS THAT THERE IS EXACTLY ONE GAME ON THE STORE THAT I HAVE FOUND THAT SEEMS TO NOT CARE ABOUT THIS PROBLEM. I AM ABLE TO DOWNLOAD AND PLAY ASTRONEER PERFECTLY FINE WITH NO ISSUES OR DELAYS TO ANY OF THE PROCESSES THAT SEEM TO BREAK WHENEVER I TRY TO INSTALL LITERALLY ANY OTHER GAME.

    So because of this I am completely stumped. I have no idea why it all just works for this one game and for nothing else. I have no idea why following every solution that seems to work for everyone else has not worked for me, and trust me when i say i followed all of them to the letter.

    It's going on at least 6 hours worth of troubleshooting and attempting to resolve this issue and i am no closer to an answer. Please someone tell me something new that could fix it.

    Download stuck at 0%, no game gets past this except Astroneer


    Unable to install games through Xbox app or Microsoft App. [​IMG]
    This is what it looks like whenever i close and re-open the Xbox app, the stuff on the left never loads and it cannot locate any installation locations.



    Unable to install games through Xbox app or Microsoft App. [​IMG]



    Unable to install games through Xbox app or Microsoft App. [​IMG]
    When I restart this service specifically (restarting the one with trigger start doesn't do anything) will then fix this issue and both screens from above will look normal again, but still have the issue of not being able to install games.



    Unable to install games through Xbox app or Microsoft App. [​IMG]
    And when I then click on a game like this to install the install button stays greyed out with the loading animation indefinitely until i restart that same service again. That is when it changes to the green install button and allows me to start installing, but having it get stuck at 0% like shown in the first screenshot



    Unable to install games through Xbox app or Microsoft App. [​IMG]


    If anyone needs any extra screenshots or info to help with this please let me know.

    :)
     
    Michael Sturt, Aug 29, 2023
    #1
  2. Kimmy_24 Win User

    I am trying to launch the Jurassic world evolution 2 then after I launch it will update with some MBs then it will error.

    Just to confirm, you're unable to install it on Xbox app and MS store? Are you playing the game through the game pass?
  3. Francia J. Win User

    Age of Empires III

    You're welcome and you should be able to download the game through Microsoft Store App or through Xbox App.

    On Microsoft Store simply search for the game and the same with Xbox App. You should have an option to install the game,
  4. NPCarloS Win User

    I'm unable to install 3 specific games on the Xbox App

    Hello, I suppose I should've mentioned the problem persists through Microsoft Store as well as the Xbox App. I am greeted with the same error. I already have all apps up to date, and no antivirus or VPNs and such on. I am still unable to install any of these games.
  5. andersonpassos Win User

    Unable to install Valorant via Xbox App | Install button does nothing.

    Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

    good evening

    If you're unable to install Valorant via the Xbox app, here are a few more steps you can try:

    Restart your computer and try again.

    Check if there's a current outage or maintenance with the Xbox servers by checking the Xbox Live status page.

    Check if there's enough space on your hard drive for the game installation.

    Disable your antivirus software temporarily and see if that helps.

    Try installing the game through the Microsoft Store app directly instead of the Xbox app.
  6. memorialknave Win User

    Installing games with Xbox app

    Thanks for the answer,

    I am unable to install this app as microsoft store will not install apps either
Thema:

Unable to install games through Xbox app or Microsoft App.

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