Unable to install any games due to gaming services

Hello Blaise Campbell,



Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you are trying to install Starfield on your Windows 10 device and is unable to because of the error that needs to install the Gaming Services. Let us check and see on what we can do to help resolve your concern in a timely manner.

We appreciate for trying some troubleshooting steps to resolve the issue in your end. To install Starfield game on Windows PC, make sure the device meets the system requirement for the game to ensure that the game will run smoothly in your device. See the system requirements suggested by the game developer support team below: You may also check it here: System Requirements - PC - Starfield - Bethesda Support

[table][tr]MinimumRecommended[/tr][/table]
[table][tr]

• OS: Windows 10 version 21H1 (10.0.19043)
• Processor: AMD Ryzen 5 2600X, Intel Core i7-6800K
• Memory: 16 GB RAM
• Graphics: AMD Radeon RX 5700, NVIDIA GeForce 1070 Ti
• DirectX: Version 12
• Storage: 125 GB available space
• Additional Notes: SSD Required(Solid-state Drive)

• OS: Windows 10/11 with updates
• Processor: AMD Ryzen 5 3600X, Intel i5-10600K
• Memory: 16 GB RAM
• Graphics: AMD Radeon RX 6800 XT, NVIDIA GeForce RTX 2080
• DirectX: Version 12
• Network: Broadband Internet connection
• Storage: 125 GB available space
• Additional Notes: SSD Required(Solid-state Drive)

[/tr][/table]



Additionally, here the troubleshooting steps that we can perform:

1. Make sure Windows is up to date

• Press the Start button on the taskbar, type settings, and then select Settings.
  
• On Windows 10, select Update & Security.
  
• On the Windows Update page, select Check for updates to see if any updates are available including optional updates for your device.
  
• Once the updates have downloaded, select Install now to start the installation.
  
• Following installation, we recommend that you restart your device so that the latest updates can take effect.
  

2. Update your Windows and device drivers

> For the best game performance, make sure your system’s video card drivers (or display adapter drivers) are up to date. Drivers are available on the support website for your computer manufacturer, or if your computer system is custom built, on the video card manufacturer’s support website. Updating video card drivers can resolve game crashes, improve frame rates, and improve overall game performance.

• AMD
  
• Official Drivers | NVIDIA
  
• Download Intel Drivers and Software
  

3. Make sure Xbox app is up to date

• Press the Start button on the taskbar, type store, and open the Microsoft Store app.
  
• Select Library.
  
• Under Updates & downloads, check if there is any updates available for the Xbox app. If an update is available, select Update.
  

4. Make sure you are signed in to the Xbox app and the Store with the same account.

> To make sure your permissions for the game can be validated, be sure to sign in to both the Store and the Xbox app using the same account that was used to purchase the game.



5. Uninstall and reinstall Gaming Services

• Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.
  
• In Windows PowerShell, type the following command and press Enter:
  get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
  
• In the same window, type the following command and press Enter:
  start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
  
• Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
  
• Restart your device and try to install the game again.
  

For your reference, see: Troubleshoot issues with the Xbox app for Windows | Xbox Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hello Blaise Campbell,



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).



Thank you for your understanding.



Respectfully,

I only have one "gaming services" and it is unable to start due to the error above, which I believe stems from the original problem of my post, since I can't install gaming services through the Microsoft store.

I tried to proceed through the steps you laid out but the first recommendation you provided I was unable to run the notepad file as a administrator or at all, as in there was no option to run this new file at all. Followed through the second recommendation you laid out, now the gaming service is unable to be downloaded due to still showing as the gaming service app installed to the computer, also now unable to play other games due to the gaming service being uninstalled but still showing to being an app on the computer. If I go through the second recommendation again then the files GamingServices and GamingServicesnet are no longer present. To clarify a bit more if I attempt to play a game through the xbox app that was previously working it will redirect me to the windows store and pull up the gaming service app but will not allow the gaming service app to be downloaded and only shows Utilities and tools as the only available button to be pushed as if it has already been downloaded. Due to this I have now uninstalled and reinstalled the xbox app again to see if this would fix it, but this did not change anything.

It is either a windows error or Gaming services app error. This originated when I was unable to start my game and was redirected to install gaming services.