Unable to get Spelunky with Games With Gold

JayRay Mk2 · Aug 15, 2016

Every time I try to redeem Spelunky using GWG it fails. I click on "Check Price", it takes me to the confirmation screen saying it's Backwards Compatible, I click confirm, and then the screen goes blue for several seconds, flashes a message for an instant,
and goes back to the store screen. I can't get it on the website either because it says my account isn't authorized to make such purchases even though I have the permissions for any kind of purchase. What's going on with my account?

:)

Muskrat 1999 · Aug 15, 2016

Did not receive Spelunky with Games with Gold.

Contacted chat support, no license was found.

And I do only have one profile on the console, which is why I am confused as to why the game did not download, or be added to the cloud.

Muskrat 1999 · Aug 15, 2016

Did not receive Spelunky with Games with Gold.

I did not receive my free game, Spelunky. Via an error or some other thing not registering. It is not in my downloaded games nor cloud. The game is also no longer available for free, due to the offer being over the next day. I "Downloaded" it on the 15th
and is not anywhere to be seen. So this is my last shot.

-Thanks for any help provided.

bowski477 · Aug 15, 2016

Are you able to try from
this link?

JayRay Mk2 · Nov 2, 2018

I have, but I found my answer on the twitter support account. Apparently Child Accounts cannot redeem 360 games unless they redeem them on a 360.

JayRay Mk2

I have, but I found my answer on the twitter support account. Apparently Child Accounts cannot redeem 360 games unless they redeem them on a 360.

bowski477

Are you able to try from
this link?

Mexicola1984

Spelunky is one difficult game, be warned, fantastic though

Superninja80

I am trying to download the new Games with Gold for September 2016 today on September 1st. The products although, showing the new free titles, are still charging a fee (Mirror's Edge) and the wrong link is showing for Forza Horizon's (link leading to Spelunky).

xHTGx Bonafide

Have you already contacted chat support so that they can verify if you have the license of the game? Since if you are being asked to pay for it that means the license was not credited to your account.

If you only have one profile on the console that has gold there is a likely possibility that the game was not properly purchased

Unable to get Spelunky with Games With Gold