Unable to get mouse and keyboard to work on child account

Discus and support Unable to get mouse and keyboard to work on child account in XBoX on Consoles to solve the problem; Roblox and Fortnite Mouse and keyboard wasn't recognized on child account. --Solution for us: Home button Settings Account Family Settings... Discussion in 'XBoX on Consoles' started by TEXASKASH, Feb 13, 2023.

  1. TEXASKASH
    TEXASKASH Guest

    Unable to get mouse and keyboard to work on child account


    Roblox and Fortnite

    Mouse and keyboard wasn't recognized on child account.

    --Solution for us:

    Home button

    Settings

    Account

    Family Settings

    Manage Family members

    Select child account you want to use mouse & keyboard

    Web filtering - select turned off

    These steps ultimately fixed the issue and allowed us to use the mouse and keyboard.

    :)
     
    TEXASKASH, Feb 13, 2023
    #1
  2. MajorParrot9775 Win User

    Unable to get keyboard and Mosue to work in game mode playing Fortnite

  3. trouser66 Win User

    Keyboard and mouse not working on child's account on Fortnite

    If your account is not a child
    account, have you tried to configure your mouse and keyboard
  4. SoloMem0 Win User

    Unable to get keyboard/mouse to work in Fortnite for child accounts (but they work for adults)

    Hi there,

    I do not believe that there is anything that you would be able to do from your side to get this resolved. Unfortunately, this seems to be a known issue.

    Please take a look at the following article.

    https://answers.microsoft.com/en-us/xbox/forum/all/known-issues-for-game-launches-january-2019/

    There is a section that reads as follows "Note: Child accounts are unable to use Mouse & Keyboard support on Fortnite at this time. Look for news in the future on when this feature will be enabled."

    As you mentioned, this is a feature that was first implemented two months ago and it may just take a little bit longer for it to be available to child accounts.
  5. MajorParrot9775 Win User

    Unable to get keyboard/mouse to work in Fortnite for child accounts (but they work for adults)

    SoloMem0-

    A thousand thank yous!!!

    All I asked for is that someone please confirm this problem, and that post you shared gives me hope that this has taken place and hopefully a fix is coming soon.

    I will also share that post with Epic Games, since I have opened an issue with them about this as well (per the earlier suggestion).
  6. XBF George L Win User

    Unable to get keyboard/mouse to work in Fortnite for child accounts (but they work for adults)

    Hello!

    Thanks for reaching out to us here on the forums with this situation. I understand you're having issues with playing Fortnite with keyboard and mouse from a child account is that correct? I would definitely recommend

    contacting Epic Games
    and asking them if that is by design or if its just a compatibility issue that needs to be addressed. Hope this helps.

    Fortnite and mouse and keyboard support.
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Unable to get mouse and keyboard to work on child account

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