Unable to get castlevania free gold game

Its an Xbox 360 game, you have to enter a payment option even for the free ones. Don’t worry you won’t be charged.

you need to set a valid pay option on your MS account

I do not know if I'm understanding your complaint, but remember that the Xbox 360 games that are given with Games with Gold need you to have a payment information

Hello!

Usually, you have to add a payment option if you want to change from regions.

For example, you may have different payment options for buying in USA, and Europe, and the only thing you have to do is use your address and the payment option will be selected when you change your store region.

You can also, change your console region to have access to other stores, at the same time, you can buy from them if you already have a PO.

You may also try contacting support; support.microsoft.com

Remember, try to match your console region with your account payment options.

Tells me i need to pyment info and when i go my region is changed to canada and cant be changed.

First of all, Xbox 360 games in the Games with Gold program need to be "bought" for 0.00 on the Xbox One or the Website with a valid payment option like a Credit Card or PayPal for example. Even though the game is "free", it's just the way it is.

On a real Xbox 360 console, you can simply get the game without such a payment option.

If you want to add a payment option, but it shows you in a different region, you need to migrate your account to the correct region with this website: https://account.xbox.com/AccountMigration