Unable to get audio through various headsets

Discus and support Unable to get audio through various headsets in XBoX Accessibility to solve the problem; I recently obtained a second-hand original Xbox One (not S or X) and I've reset it to factory defaults. I have it connected to a computer monitor... Discussion in 'XBoX Accessibility' started by LoonsFan5710, May 3, 2020.

  1. LoonsFan5710
    LoonsFan5710 Guest

    Unable to get audio through various headsets


    I recently obtained a second-hand original Xbox One (not S or X) and I've reset it to factory defaults. I have it connected to a computer monitor rather than a standard TV.

    I purchased a new controller with the 3.5mm jack. I am able to hear game audio when I plug in my regular Apple earbuds. However, since it's my understanding that Apple earbuds can't be used for chat, I've been trying various headsets and I can't get any
    system audio to come through the headset.

    • https://www.bestbuy.com/site/microsoft-xbox-one-chat-headset-black/9008252.p?skuId=9008252
    • https://www.gamestop.com/video-games/xbox-one/accessories/headsets/products/xbox-one-lvl30-wired-chat-gaming-headset/11094901.html
    • https://www.amazon.com/gp/product/B01I8YDW1S/ref=ppx_yo_dt_b_asin_title_o04_s00
    I've tried System > Settings > General > Volume & audio output and have tried various settings in the Chat Mixer, but nothing seems to work.

    I looked through the troubleshooting article below but still can't get it working.

    https://beta.support.xbox.com/help/hardware-network/display-sound/troubleshoot-xbox-one-party-audio#f4f4cb5a44ac4c99a0fe033093bea83c

    Any suggestions on what I can try to get this working?

    :)
     
    LoonsFan5710, May 3, 2020
    #1
  2. AliXrezA Win User

    Unable to get audio through various headsets

    Update cotroller when u have connected ur headset
  3. LoonsFan5710 Win User

    Unable to get audio through various headsets

    Thanks for the quick reply.

    I forgot to mention that I've performed updates on all of the controllers. I just tried doing updates again while the headset is plugged in and I get the same result.
  4. TimboJ-6906D485-56A2 Win User

    Xbox One w/ Astro Headset

    I've used the kinect audio and headset audio equally and I have to say that the kinect audio from other players is quite annoying. It's very broken and sounds very distant. Also, i'm unable to be understood on the kinect as opposed to the headset. I only
    have the standard headset at the moment but am going to get the Turtle Beach one soon.
  5. KDDOOKSTER Win User

    How do I check if my mic is working in BF4?

    Gotcha! Thanks guys!

    Oh, also, I'm assuming chat audio does not get piped in through the headset and comes in through the main audio instead?
  6. NENGaming Win User

    Headset

    The Xbox One headset is used for voice audio only. You shouldn't be getting any game audio through it. If you are referring to a third party headset please contact the manufacturers customer support.
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Unable to get audio through various headsets

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