unable to gain access

Hi! To protect customer privacy, Microsoft can only help customers verify their account ownership through the online password recovery process.

If you remember any new details that might help with the recovery process, it's encouraged to keep trying to recover your account using the online account recovery form.

https://support.xbox.com/help/account-profile/manage-account/lost-password-solution

Please note that disputing charges would result in the account being suspended, potentially making the chances of recovering it in the future impossible.

iv tried all this and now its locked me out from trying. what else am i to do.

Hi,

I'm Tim, an Independent Advisor here and a Microsoft user like you. I don't work for Microsoft and do not have access to any of your data on their system.

If your account is locked then you can use the link below to unlock the account:-

https://support.microsoft.com/office/805e8b0d-4141-29b2-7b65-df6ff6c9ce27

I hope this information helps. If you have any questions, please let me know and I'll be glad to assist you further or If you find it helpful, you can mark this comment as the answer.

Kind regards

Tim

Hello Neespa,

Thanks for reaching out, I can provide you some details to help you out. If you are unable to locate the email address or gain access to the account in order to recent the password as well as Support unable to assist due to the lock on the account. I'd
recommend reaching to your Credit Card company to see what recommendations they have if you're unable to gain access and are no longer looking to pay for the membership.

Hope this helps! Happy Gaming!

Hey there Chill! If you were unable to gain access to the account with the means suggested here, there is unfortunately nothing further we can offer. I'm sorry, but it seems like we cannot provide you access to this account. Thank you for your posts.