Unable to gain access to my Old Xbox Account

scarekrow8 · Mar 29, 2018

I have tried filling out multiple of those recovery questionnaire forms with no success. Basically when I go to log in it says someone else may have tried to gain access to they blocked my account until I can recover it. The problem is I set up the account
maybe 8-10 years ago. Its email address is literally a @comcast.net email which has been deleted a long, long time ago. I dont even know what date of birth I put considering I was around 12 years old and honestly probably filled out that info incorrectly.

In the questionnaire form I provide them with my gamertag and the last xbox 360's I logged into serial number. I dont understand why this cant be enough info? I also provide them with 3 passwords which I know I used on the account previously. Is there any
hope or is this account lost forever? I know I bought a couple games on the account but they ask for the credit card I used and I remember only using Xbox Microsoft Points which are extremely old at this point.

Is there anything else I can do to gain access to my account instead of having a bot tell me the information I provided was wrong like the date of birth? Thanks in advance for any help.

:)

bigtrunk01 · Mar 29, 2018

Error Code 0x87DD0006

Yet again xbox unable to gain access to account unable to play another night

Sort it out I pay for gold so wheres the access?

Can't even save single player progress.

Buy my games back from me and I will go to another format.

mh4646 · Mar 29, 2018

Unable to access support: First and second name does not appear

Hi, I am unable to gain access to support as my first and surname does not populate when I login and I am unable to make a manual entry to gain access to support.

I would like someone to contact me as soon as possible regarding fraudulent transactions on my bank account.

Please help!

gds1972 · Mar 29, 2018

Hi

If you are unable to recover this account using the
lost account solution support page then your next option to try will be to try using the
Contact us option and when prompted select either the option to Chat with Xbox support or Request a phone call support and if you can answer sufficient security questions they may be able to
assist with recovering the account for you.

gds1972

Hi

If you are unable to recover this account using the
lost account solution support page then your next option to try will be to try using the
Contact us option and when prompted select either the option to Chat with Xbox support or Request a phone call support and if you can answer sufficient security questions they may be able to
assist with recovering the account for you.

kyle_m4496

Hi! To protect customer privacy, Microsoft can only help customers verify their account ownership through the online password recovery process.

If you remember any new details that might help with the recovery process, it's encouraged to keep trying to recover your account using the online account recovery form.

https://support.xbox.com/help/account-profile/manage-account/lost-password-solution

Please note that disputing charges would result in the account being suspended, potentially making the chances of recovering it in the future impossible.

Huntsmen

iv tried all this and now its locked me out from trying. what else am i to do.

TimB101

Hi,

I'm Tim, an Independent Advisor here and a Microsoft user like you. I don't work for Microsoft and do not have access to any of your data on their system.

If your account is locked then you can use the link below to unlock the account:-

https://support.microsoft.com/office/805e8b0d-4141-29b2-7b65-df6ff6c9ce27

I hope this information helps. If you have any questions, please let me know and I'll be glad to assist you further or If you find it helpful, you can mark this comment as the answer.

Kind regards

Tim

DarkUnicycle

Hello Neespa,

Thanks for reaching out, I can provide you some details to help you out. If you are unable to locate the email address or gain access to the account in order to recent the password as well as Support unable to assist due to the lock on the account. I'd
recommend reaching to your Credit Card company to see what recommendations they have if you're unable to gain access and are no longer looking to pay for the membership.

Hope this helps! Happy Gaming!

Unable to gain access to my Old Xbox Account