Unable to download profile to Xbox Series X - Error Code 8015190A

1. This is an Xbox Series X console. The error happens when playing backwards compatible games. I had the same a similar problem in January of this year.

2. The console is not second hand. I'm the only user.

3. Yes, of course.

Under network settings, it says everything is fine. It's connected to the internet. It's connected to Xbox Live. NAT is open. When I play XSX or One games, there's no issue.

The problem is when connecting to Xbox Live through the 360 emulator. I got the error 8015190a. Support told me to delete the profile and clear the cache. Following that, whenever I boot a 360 game, it says "getting your Xbox 360 info". The loading bar does not move. After a couple of minutes, the screen fades to black and the game starts. Opening the guide shows that there's no profile. If I try to download a profile, it says "cannot connect to Xbox Live". There is no error code.

Some extra details:

In January I had the error 801540A9. This time the error was 8015190a. In both instances I was advised to clear the cache. In both instances, I was unable to redownload the profile (with some slight differences).

With the error 801540A9, I could at least access the sign in menu. I could enter my email and password, but the profile would fail to download.

With the error 8015190a, I am unable to enter my email and password.

Hi Ann,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues connecting to Xbox live. To ensure that there are no ongoing outage in your area, please check the status of Xbox and see if everything is up and running.

https://support.xbox.com/xbox-live-status

If there are no ongoing issues with Xbox live, change your subscription’s recurring billing settings:

Go to the Services and subscriptions page for your account:

https://account.microsoft.com/services

Sign in and locate the text to turn auto-renew either on or off for your existing Xbox subscriptions, such as Xbox Game Pass or Xbox Live Gold.

If you have auto-renew enabled, you’ll need to go to where it says Manage for each subscription and then select Turn off auto-renew. After that, follow the on-screen prompts to complete the process.

If you have auto-renew disabled, you’ll need to select Turn on auto-renew. After that, follow the on-screen steps to complete the process.

After you’ve changed your auto-renew setting, try to sign in to your Xbox or an Xbox game via backward compatibility again.

Once you’ve successfully signed in, go through these steps again to change your auto-renew setting back to how you previously had it set, based on your preference.

Regards,

Alvaro

I attempted to sign in to my Xbox live account and got error code 8015190A, after reading online at Microsoft how to fix the error code which was delete profile and download the profile again I get the same error code and unable to download my profile again.
I worked online with customer support who had me clear the cache 3 times and I still get the same error code. I am at a loss on how to proceed with fixing this code so that I can use my Xbox 360.

im trying to download my profile but i get error code 8015190A and this error code isnt able to be looked up

Hi Joe,

What’s the specific error code/message you receive when trying to sign in? 80151103 and 8015190A are some of the most common error codes for account access issues on Xbox 360 (and Xbox One and Series X|S consoles through backwards compatible games).

Also, are you able to successfully sign in to your account at https://account.microsoft.com/ and https://www.xbox.com/?