Unable to download games all of a sudden

Discus and support Unable to download games all of a sudden in XBoX Games and Apps to solve the problem; Hi, I'll try and provide a breakdown of what's going on: Backstory: I built my PC 2.5 years ago. Since then I have been able to play any and all PC... Discussion in 'XBoX Games and Apps' started by LeeDoherty, Mar 9, 2023.

  1. LeeDoherty
    LeeDoherty Guest

    Unable to download games all of a sudden


    Hi, I'll try and provide a breakdown of what's going on:

    Backstory:

    I built my PC 2.5 years ago. Since then I have been able to play any and all PC games no matter from which app (Xbox/steam/epic etc). All games worked fine with no issues.

    Problem:

    2 days ago I tried to load a PC GamePass game (Football Manager 2023). I was notified that there was an update, I clicked update. Nothing happened after this. The game stayed in the downloads section of the xbox app saying "Updating" but the progress bar never changed. I closed it down and left it for a day. Yesterday I started my PC and loaded the xbox app to see that Halo Infinite also requires an update. The same issue happens with this. I go to reddit and microsoft forums to find a solution:

    Steps already tried:

    - Checked if PC and all apps are up to date = They are

    - Went to setting of Xbox app - clicked "Terminate", "Repair" and then "Reset"

    - Enabled xbox services in Task Manager

    - Changed region of PC from UK to USA

    - Ran SFC scan which stated it resolved errors but did not resolve issue

    - Launch powershell as an administrator and enter “get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers”

    In the same powershell window, enter “start ms-windows-store://pdp/?productid=9MWPM2CQNLHN”

    - Opened "Run" and ran "WSReset.exe"

    - Reset Windows on my PC (Deleting all apps and only keeping personal files)

    - Formatted SSD that had games installed on

    The issue still persists. I have tried contacting Microsoft support and was told that I done all the steps they would try and to request a call. I've tried requesting a call and it says "Sorry, something went wrong while processing the request. I am not able to help you at the moment, please check back later. Conversation ID: 20u0XctTUCLLaTXA4Jdx5e-eu. Time (UTC): 03/09/2023 10:21:28"

    I am at a complete loss on what to do here. ANY help is greatly appreciated

    :)
     
    LeeDoherty, Mar 9, 2023
    #1
  2. Georges C. Win User

    Unable to download games all of a sudden

    Hello again, at the moment Live's services are undergoing maintenance it's difficult to know exactly what could be affecting it, the ideal would be to wait for the services to return to normal and then try again.

    https://support.xbox.com/en-us/xbox-live-status
  3. LeeDoherty Win User

    Unable to download games all of a sudden

    Hi,

    Thanks for responding. Yes, I have also tried this. It is currently set to install on my C drive. However the best I can get now is seeing any download sitting at 0% with no movement
  4. Georges C. Win User

    Unable to download games all of a sudden

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello LeeDoherty, I see that you've tried several procedures on your PC, however have you tried to guide the installation of games to the primary HD where the system is, and not to your HD where you're installing the games?
  5. DelayedThunder8 Win User

    sign in problem

    good grief - I found a "recovery option" on xbox - used it & now all of a sudden My gamer name has changed to delayedthunder & Im STILL unable to sign into xbox to redeem my free gold membership & download version of free game\this suxx
  6. DrConsul MD Win User

    Disc Problem

    Having similar problem now too - unable to read any of my discs all of the sudden...
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Unable to download games all of a sudden

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