Unable to download game pass age restricted content on Xbox App

Hi Muhsin, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Do you currently have a Game Pass subscription on your account?

You need to have one for online play.

Please, access your subscription page and check the status:

https://account.microsoft.com/services/

If you don't have one, you can subscribe here: https://www.xbox.com/xbox-game-pass/core

The other possibility is Age Restriction, are you using a child's account.

If you are, ask your Family Organizer to grant you access to the game.

Please, follow these steps:

Open the Xbox Family Settings app on your mobile device, and then go to Settings.

Select Content restrictions, and then under Apply age filters change the age limit.

Any content that has a higher rating than the selected restriction needs an organizer’s approval.

Source: https://support.xbox.com/help/famil...-child-content-in-the-Xbox-Family-Setting-app

To download the Family App: https://www.xbox.com/apps/family-settings-app

I hope this helps.

Hi Semuel, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

You can grant access to the game.

Make sure to configure it accordingly.

Open the Xbox Family Settings app on your mobile device, and then go to Settings.

Select Content restrictions, and then under Apply age filters change the age limit that you want to apply to the member’s games, apps, and other content.

Any content that has a higher rating than the selected restriction needs an organizer’s approval.

For more information: https://support.xbox.com/help/famil...-child-content-in-the-Xbox-Family-Setting-app

To download the Family App: https://www.xbox.com/apps/family-settings-app

Hi SimeonLorinc, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

You can ask the Family Organizer to grant you access to the game.

Please, follow these steps:

Open the Xbox Family Settings app on your mobile device, and then go to Settings.

Select Content restrictions, and then under Apply age filters change the age limit that you want to apply to the member’s games, apps, and other content.

Any content that has a higher rating than the selected restriction needs an organizer’s approval.

For more information: https://support.xbox.com/en-US/help...-child-content-in-the-Xbox-Family-Setting-app

To download the Family App: https://www.xbox.com/apps/family-settings-app

Hi Jennifer, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

If he is receiving subscription-sharing via the family, he will lose access to it.

The Family Organizer can configure it accordingly, so you don't need to remove the account.

Please, follow these steps:

Open the Xbox Family Settings app on your mobile device, and then go to Settings.

Select Content restrictions, and then under Apply age filters change the age limit that you want to apply to the member’s games, apps, and other content.

Any content that has a higher rating than the selected restriction needs an organizer’s approval.

For more information: https://support.xbox.com/help/famil...-child-content-in-the-Xbox-Family-Setting-app

To download the Family App: https://www.xbox.com/apps/family-settings-app

Hey I followed the steps below and everything is set to allow. The Widows store and the Game Pass App on my phone are not applying this age restriction only the Game pass on PC is.
Thanks