Unable to download a game off Microsoft store + Xbox app PC Error Code: 0x87E00196

5465467642 · Oct 23, 2022

When i try to download a game on Microsoft store or xbox app it comes up with as problem, the error code is Code: 0x87E00196 and so far none of the videos related to this topic don't work. I have repaired and updated both of the apps and i bought the game years ago. The game name is age of empires 2 definite edition.

Not sure if this is the right category please tell me if I'm wrong

Thanks!

:)

JosefLBohorquez

Hi, can you tell me the name of the game?

And, may I know if you're trying to install this game on a different drive than C:?

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this mate

Is this happening on Windows 11 or 10?
Please tell me briefly what did you tried so far to fix this problem?
This is to avoid giving you the same troubleshooting steps or tell you how to proceed

5465467642

Yes i am downloading it on F: but it also does not work on C: drive. The game name is Age of Empires II: Definitive Edition.

Thanks

5465467642

This is the error code on xbox app same happens on Microsoft and same error code

JosefLBohorquez

May i know if you tried reinstalling Gaming Services using powershell command?

Press Windows key + X and then select Windows PowerShell (Admin).

Type or copy / past the following command and press Enter:

Get-AppxPackage *gamingservices* -allusers | remove-appxpackage -allusers

Restart the PC and Open the Xbox application.

A blue notification with the following message is going to appear at the bottom:
"This app needs an extra component. Gaming Services is needed for playing some games. Administrator approval required. Install"

Select Install to reinstall Gaming Services, once installed check again

-------

If yes, can you try creating a new local administrator user in your PC and try from there?
https://support.microsoft.com/en-us/windows/cre...

If that doesn't work try something a bit different. This is:
Create a new NTFS partition in your PC. Once created go to Windows settings > system > storage > advance storage options (only W10) > where new content is saved > under apps select this new partition

After that restart the PC, open the Xbox app and try installing the game on this new drive

If maybe you need to know how to create a new partition check this article:
https://www.diskpart.com/articles/partition-ntf...

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Unable to download a game off Microsoft store + Xbox app PC Error Code: 0x87E00196