“Unable to determine Xbox Live Core Service Status.”

Blizz On XBL · May 6, 2021

“Unable to determine Xbox Live Core Service Status.”
Been trying to get my Xbox to connect to Xbox Live. At first, the Xbox wasn’t letting me load a game, (it would say I pressed it but wouldn’t load it up) so I restarted it. Waited 10 seconds, then got back on. No Xbox Live Connection. Tested my multiplayer network connection and found error code “0x0000000000000000,” even though my network “Is all good; Your console is connected to the Internet.” Power cycled the Xbox and still the same thing: no connection. On top of all this, still can’t load the game I have been wanting to play. Tried to go to Xbox Assist and it said “Sorry, Xbox Assist is currently unavailable. Unable to determine Xbox Live Core Service status.” I’m deeply concerned because this isn’t the first time this happened. I have had this Series X since Christmas so this has happened to me a couple times at this point, but the restarts fixed it in the past. Now it’s not fixing it... Wondering if this is a problem with the servers, or the Xbox.

Can someone help me, please?

Thanks for all help in advance, and stay safe.

Sincerely, Blizz

UPDATE: Was able to get it fixed after the third time of power cycling it! If anything else happens, will let you guys know. Sorry for the inconvenience.

:)

XBF Ihssane Z

Thank you for reaching out. Currently, all our services should be up and running as per our Live Status page. If you are experiencing any connection issues, go ahead and test you network by following the steps mentioned on this link : Troubleshoot your Xbox One network connection | Xbox Support

XBF Zineb F

Hello there @Blizz On XBL, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. It's great that the issue was fixed; However, you will find below some steps that you can go through to configure the network settings and prevent this from happening again in case there are so service outages. The steps will also help with the speed and performance in online gaming. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

OceanBeLoco

I can't see where to go on that link

Daft Badger

There is a service alert at the moment:

Xbox Live Status
Services

Xbox Live Core ServicesLimited
Affected platforms:
- Xbox One
  
  xbox one outage;Xbox Live Core Services,
- Xbox 360
  
  xbox 360 outage;Xbox Live Core Services,
Affected services:
- Signing into Xbox Live
14/12/2013 01:11:12 GMT:

We know that some of you are unable to sign in to Xbox Live, and we’ve got you covered! We’re grateful for your patience while we work toward a resolution. Check back in 30 minutes for an update on our progress.

xxxTIMBURYxxx

There is a current outage in Xbox Live Core Services.

Affected services

Signing into Xbox Live

The issue is being worked on.

To stay updated on the Service status - https://beta.support.xbox.com/xbox-live-status

“Unable to determine Xbox Live Core Service Status.”