Unable to deposit Xbox reward points

Discus and support Unable to deposit Xbox reward points in XBoX Rewards & Social to solve the problem; Apparently you are unable to deposit my rewards points to my account because my billing status isn't up to date. But it is up to date and correct. Can... Discussion in 'XBoX Rewards & Social' started by Jumping J, Dec 18, 2016.

  1. Jumping J
    Jumping J Guest

    Unable to deposit Xbox reward points


    Apparently you are unable to deposit my rewards points to my account because my billing status isn't up to date. But it is up to date and correct. Can you look into this please?

    :)
     
    Jumping J, Dec 18, 2016
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    where is my money ?

    Hello jambasman,

    Apologies for the inconvenience. Since you have used a Microsoft Payment Account in multiple different regions, our deposit process is unable to complete due to being unable to determine which of these Microsoft Payment Accounts is valid. If Xbox Live Rewards
    is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted to Microsoft Rewards
    points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.
     
    XBLRewards8, Dec 18, 2016
    #2
  3. haloboy
    haloboy Guest
    Xbox live reward points wont convert to my account

    Hello Support,

    I have 11,000 Xbox Live Reward Points which I believe equates to $11USD. However the reward points did not post to my account on the scheduled 5/15 date and have been stuck unable to request a deposit for almost a month now. Please deposit the balance into
    my account and let me know if you need any other information.

    -haloboi
     
    haloboy, Dec 18, 2016
    #3
  4. XBLRewards3
    XBLRewards3 Guest

    Unable to deposit Xbox reward points

    Hi Jumping. It looks like the last deposit attempt made was in 2014. Since then, Microsoft had put out a fix for accounts with your deposit error. Try requesting another deposit and we will make it on the 29th. Thanks!
     
    XBLRewards3, Dec 20, 2016
    #4
  5. XBLRewards8 Win User

    where is my money ?

    Hello jambasman,

    Apologies for the inconvenience. Since you have used a Microsoft Payment Account in multiple different regions, our deposit process is unable to complete due to being unable to determine which of these Microsoft Payment Accounts is valid. If Xbox Live Rewards
    is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted to Microsoft Rewards
    points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.
  6. FACELESSICE Win User

    Earning Microsoft Points for Gold renewal

    Deposits from the Xbox LIVE Rewards program occurs around the 15th and 30th of each month. Deposits from the Program are in batches of 100 Points or more. Rewards Points deposits are labeled as Points Added or Rewards. The Microsoft Billing site will not
    list out the specific Rewards opportunity that has been deposited. From there, the total amount of Rewards Points deposited should add up with the amount of awarded Rewards Points listed on the Xbox LIVE Rewards site. This is from the rewards rep. Here is
    a link to the forum

    forums.xbox.com/.../29.aspx
  7. XBLRewards8 Win User

    Why?

    Hello xombie08,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.

    If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
    to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.
  8. XBLRewards8 Win User

    rewards issues

    Hello STRETCH 0891,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.

    If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
    to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.
  9. XBLRewards8 Win User

    Error-Mail with Xbox Live Rewards

    Hello Zt3Ph3N,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.

    If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
    to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.
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Unable to deposit Xbox reward points

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