Unable to deposit rewards

Discus and support Unable to deposit rewards in XBoX Rewards & Social to solve the problem; Hey, I've got 53,500 points stored up over a number of years. These have never been automatically deposited into my account, and I cannot see any... Discussion in 'XBoX Rewards & Social' started by altitude2k, Dec 24, 2016.

  1. altitude2k
    altitude2k Guest

    Unable to deposit rewards


    Hey,

    I've got 53,500 points stored up over a number of years. These have never been automatically deposited into my account, and I cannot see any buttons to manually deposit - the box appears green and blank.

    @XboxSupport seem stumped, and told me to come here.

    Any ideas?

    :)
     
    altitude2k, Dec 24, 2016
    #1
  2. MattStorm
    MattStorm Guest
    Please check your account information so we can make a deposit.

    Despite my information being correct I am still unable to receive my rewards deposit.
     
    MattStorm, Dec 24, 2016
    #2
  3. Smwutches
    Smwutches Guest
    Smwutches, Dec 24, 2016
    #3
  4. XBLRewards3
    XBLRewards3 Guest

    Unable to deposit rewards

    Hi aLTiTuDe. Credits pending from the 1st-15th of the month will be deposited before the last day of the month, and Credits pending from 16th-last day of the month will be deposited by the 15th of the following month. Since your 50,000 Credits were awarded
    December 6, 2016, an automatic deposit has been scheduled for the 29th. Hang tight!
     
    XBLRewards3, Dec 27, 2016
    #4
  5. XBLRewards8 Win User

    where is my money ?

    Hello jambasman,

    Apologies for the inconvenience. Since you have used a Microsoft Payment Account in multiple different regions, our deposit process is unable to complete due to being unable to determine which of these Microsoft Payment Accounts is valid. If Xbox Live Rewards
    is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted to Microsoft Rewards
    points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.
  6. XBLRewards3 Win User

    Problems with Xbox reward credit deposit

    Hi MaximusMegas. Your Rewards locale does not match your Xbox Live locale. In order to make a deposit, the locales have to match. Unfortunately, since your Xbox Live locale is in a country that is not a part of Xbox Live Rewards, we are unable to make a
    deposit.
  7. XBLRewards3 Win User

    Have had more than 10,000 Rewards credits since the 13th, but no deposit yet and it's now the 1st.

    Hi FRANCISCOXBOXER. Your Xbox Live locale does not match your Rewards locale, therefore we are unable to make a deposit to your Microsoft account. You'll need to change your Microsoft billing locale to your Rewards locale in order for us the make a deposit.
  8. XBLRewards8 Win User

    Why?

    Hello xombie08,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.

    If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
    to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.
  9. XBLRewards8 Win User

    rewards issues

    Hello STRETCH 0891,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.

    If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
    to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.
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Unable to deposit rewards

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