unable to create a new profile

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good morning

Deleting profile:

It's easy to remove a Microsoft account from your Xbox One console as you don't need to sign in. See how:

Press the Xbox  button to open the dashboard.

Select System > Settings > Account > Remove Accounts.

Select the account to be removed, then select Remove to confirm.

When finished, select Close.

Clearing the cache:

Turn off your xbox, remove the power supply/cable from the socket and leave it like that for 2 minutes, then you can turn it on.

adding account:

You can add your Microsoft account to any Xbox One console. See how:

Press the Xbox  button to open the dashboard.

Select your gamer image in the top left corner of the screen, scroll down and select Add New.

Enter the email address of the Microsoft account you want to add and select Enter.

Important Do not select Get a new account unless you want to. By selecting this option, you will create a new Microsoft account. If you've forgotten the email address associated with your Microsoft account, see the Lost Account Solution.

Enter the password for the Microsoft account you want to add and select Enter.

Read the Microsoft Service Agreement and Privacy Policy and select I accept.

Follow the steps to configure Sign-in and Security Options to add your Microsoft account to your Xbox One console.

if it does not connect to xbox live the problem is either in the connection or in the service itself.

in the status nothing was notified so I believe it's your connection, test it, try to route a mobile connection to the xbox and see if the connection to the service occurs.

Thanks I was able to create the profile however connecting to xbox live still gives error

Your console can't connect to Xbox Live. Do you want to exit this session and test your network connection? If you are playing a game, you will lose any unsaved progress.

8015190A

network connect is fine

deleted cache

changed avatar

still issue there, any suggestions ?

Hello Htown,

We understand that you're experiencing an issue concerning the inability to create a profile or sign into an account on your Xbox One console as it does not load properly while showing a grey screen.

We recommend trying a power cycle
of the console.

If the problem persists, try doing a soft factory reset of the console,
reset and keep games and apps to help reset the operating system. Please note before doing this troubleshooting step, make sure to know your email and passwords for your Xbox profiles.

Try this out first and let us know the results.

I created a new admin user profile and reinstalled the Xbox app but I am still unable to select the HDD to install to.