Unable to contact support

denza101 · Sep 9, 2016

This is possibly the wrong area to be posting, this site isn't exactly the most straightforward to navigate.

I was supposed to have one free gamertag change, when I tried to use it the page timed out, now if I try to use it again it asks me to purchase the change.

I am unable to contact support at all because the hours of operation are when I'm asleep and the xbox chat or requesting a call back do not work as the entries for my first and last name are grayed out and no matter what I try I cannot get past the initial
screen.

I'm hoping someone can assist me here, all I really want to do is chat with someone from support to assist me with my account.

:)

Johnson.Jacob · Sep 9, 2016

Unable to Contact Support

I'm trying to Contact Xbox Live Support. To chat or request a call back, I have to sign in. After signing in however, in the "Chat with Microsoft" page my email is populated but not my First and Last Name. These fields are uneditable but mandatory fields.
I tried both Edge and Chrome browsers. Unsure what to do.

Please help.

Regards,

Johnson Jacob

Smwutches · Sep 9, 2016

Cannot Contact Support: Unable to input required fields

Try signing into http://account.live.com and verify the information on your account. If that doesn't work, you may want to try contacting phone support. 1-800-4my-xbox if you're in the US/Canada.

Alliance United · Sep 10, 2016

Hi,

It may appear that you have already changed your Gamertag once for free. You can see if you charged for the Gamertag change here:

account.microsoft.com/.../orders However, can you try to open the support link (
support.xbox.com/contact-us ) in in-private and see if it will allow you to chat with them that way without your information automatically being pre-generated.

Let us know if that works

Alliance United

Hi,

It may appear that you have already changed your Gamertag once for free. You can see if you charged for the Gamertag change here:

account.microsoft.com/.../orders However, can you try to open the support link (
support.xbox.com/contact-us ) in in-private and see if it will allow you to chat with them that way without your information automatically being pre-generated.

Let us know if that works

XBF - Hayabusa

Hello TropicalFox8,

Sorry to hear you are having issues purchasing content with your existing funds.

Are you trying to purchase on an Xbox console or PC?

If it's on the PC, try clearing your cache. You can also use a private browser or a different browser (Edge instead Chrome, or Firefox, etc).

To delete your cache from the Edge Browser:

Open Microsoft Edge.
Click the Settings and More (three dots) button on the top-right corner.
Click on Settings.
Click on Privacy and services.
Under the “Clear browsing data” section, click the Choose what to clear button.

I suggest specifically deleting "Cookies and other site data" and "Cached images and files". Note: It will sign you out of your saved log-ins and passwords.

To delete your cache from the Chrome browser:

On your computer, open Chrome.
At the top right, click More (three vertical dots)
Click More tools and then Clear browsing data.
At the top, choose a time range. To delete everything, select All time.
Next to "Cookies and other site data" and "Cached images and files," check the boxes.
Click Clear data.

Sign into your account and try again.

If the same error occurs, go to Contact us | Xbox Support and select Subscriptions & Billing > I need help purchasing content to request a call-back.

WildlifeSnapper1

Yes, I currently have Paul from Xbox controlling my PC, looks like the issue is with Asobo as my saved data is corrupt and when it tries to sync this data I crash to desktop.

Paul has found a way around the issue to get me flying again but Asobo need to resolve the problem and he has contacted them with the relevant information that he has gained from taking over my PC

XBF-Spartan

Got it! It looks like one of my teammates is already assisting you with your issue.

GOATSqaudMC

I spent $21 and it charged me twice. Why does it charge me twice this is not the first time this has happened.

Unable to contact support