Unable to contact or get a call back from Microsoft support

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Fred

May I know if you tried using a different phone number to see how it goes?

And, in case you have a VPN, proxy, firewall or any similar service please disable it temporarily

I was finally able to get a callback using another number, does that mean my number is blocked or something?

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this BUNCIEBOY343

If you don’t mind, please tell me. What’s the issue with your headset?
In that way I can assist you properly

PS: just as a friendly reminder here in the forums is not possible to request a callback or access to your account information directly

I see, you should be able to request a replacement if the headset it’s on warranty
Did you tried adding the headset here https://account.microsoft.com/devices?refd=acco...
And then try to request a replacement once you click on “info and support”?

Or are you not able to do that?

Also… about the Microsoft support thing, did you not tried opening a chat?
Depending on the category selected you should be able to see the option

Did you tried changing categories until you find it?

Another option could be ask a friend to request the callback for you
Or use a different phone number, like one from a family number