Unable to contact Microsoft to have support for a Controller.

I tried it, but it isn't recognized.

Hi, similar issue for me.

Try adding the device to your account, then going through the bot till it asks for a serial number.

This worked for me and allowed me to raise a support / exchange request.

However, I've not heard anything further since the cojnfirmation email and can't find any way to follow up from there.

Hi,

It may appear that you have already changed your Gamertag once for free. You can see if you charged for the Gamertag change here:

account.microsoft.com/.../orders However, can you try to open the support link (
support.xbox.com/contact-us ) in in-private and see if it will allow you to chat with them that way without your information automatically being pre-generated.

Let us know if that works

Hello TropicalFox8,

Sorry to hear you are having issues purchasing content with your existing funds.

Are you trying to purchase on an Xbox console or PC?

If it's on the PC, try clearing your cache. You can also use a private browser or a different browser (Edge instead Chrome, or Firefox, etc).

To delete your cache from the Edge Browser:

1. Open Microsoft Edge.
2. Click the Settings and More (three dots) button on the top-right corner.
3. Click on Settings.
4. Click on Privacy and services.
5. Under the “Clear browsing data” section, click the Choose what to clear button.

I suggest specifically deleting "Cookies and other site data" and "Cached images and files". Note: It will sign you out of your saved log-ins and passwords.

To delete your cache from the Chrome browser:

1. On your computer, open Chrome.
2. At the top right, click More (three vertical dots)
3. Click More tools and then Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time.
5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
6. Click Clear data.

Sign into your account and try again.

If the same error occurs, go to Contact us | Xbox Support and select Subscriptions & Billing > I need help purchasing content to request a call-back.

Can't register : We’re sorry. We are unable to process your request online at this time. Please contact Microsoft Support for
assistance. (cIfw7KAjMEmvFUTj.19)

And can't contact them by phone, by tchat (only if i register my controler :s)