Unable to connect with XBOX live using kids account with 13 year old restriction

Discus and support Unable to connect with XBOX live using kids account with 13 year old restriction in XBoX on Consoles to solve the problem; Hello Experts, I have 3 kids account set up with 13 years old restriction at https://account.microsoft.com/family/?fref=home.card.family. They can... Discussion in 'XBoX on Consoles' started by superroohan, Aug 24, 2019.

  1. superroohan
    superroohan Guest

    Unable to connect with XBOX live using kids account with 13 year old restriction


    Hello Experts,

    I have 3 kids account set up with 13 years old restriction at https://account.microsoft.com/family/?fref=home.card.family. They can play all games
    we bought on console and now when i decided to let them use XBox Live I bough a $10 xbox live card for them to redeem but from kids account when redeem they are unable to play on XBox Live. every time they try to connect thy get message :

    You need a parent to buy this.

    We find a hug and a "Please" works wonderful.

    What am I missing here ? how can I allow kids to play Xbox live ? Do I need to make there account as an adult account ? with out any restrictions ? any help will be appreciated.

    Thanks in advance.

    :)
     
    superroohan, Aug 24, 2019
    #1
  2. superroohan Win User

    Unable to connect with XBOX live using kids account with 13 year old restriction

    Hi there ,

    Thanks for the reply. If you redeemed the subscription on the account, take a moment to
    view your Xbox purchase history online to confirm the purchase.

    If the issue persists, I recommend to contact Customer Supportfor further assistance.

    Hope this helps.
    Thanks, but I landed on this forum page via the Customer Support link you have recommended in your reply or may be you are asking me to open up a new case!
  3. superroohan Win User

    Unable to connect with XBOX live using kids account with 13 year old restriction

    Console is already set up with child account he can play games on disc but not live. I notice i m not the only one with this issue, infect the guy at the games shop said its a common issue with accounts and permissions set up.
  4. XBF Brad A Win User

    Unable to connect with XBOX live using kids account with 13 year old restriction

    Hello Super,

    Thanks for coming to the forums. We understand you are trying to allow your kids access to Xbox live features. What account did you redeem the Xbox live gold subscription? Also, try

    power cycle
    the console then log into the account you redeemed the subscription on, and try to start a party. Hit the Xbox logo button, go left to multiplayer, hit A on start a party. If it puts them in a party, the gold sub is working.

    Thanks,

    Brad
  5. G v zauBerBerg Win User

    Unable to connect with XBOX live using kids account with 13 year old restriction

    Hi superroohan,

    so the Gold is redeemed at the child account!!! No worry:
    Set up the Xbox One console at home with this child account.
  6. XBF Crystal P Win User

    Unable to connect with XBOX live using kids account with 13 year old restriction

Thema:

Unable to connect with XBOX live using kids account with 13 year old restriction

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