Unable to connect through Ethernet cable to Sky Q router. WiFi works fine.

Hi

As the title states I have the latest Sky Q router and when trying to connect to either my Xbox One or my Xbox One X through a wired connection, the console fails to connect to the internet.

This worked fine on my old Sky Router, I never had to mess with any settings it was just plug in and go.

Is anyone aware of why this could be?

I have noticed that when connecting through WiFI it says I am connected through IPV4 & IPV6 but when I try (and fail) to connect through an ethernet cable it says it is an IPV5 connection. Does a router have to connect through a particular IPV channel? How
can this be changed?

Thanks

:)

 

How to Connect Internet Cable directly to Xbox 360

Hi everybody.

So recently I've been experiencing a lot of lag on CoD, i.e, whenever I join a game I get 2-bar and 3-bar connections. So I decided to search for some solutions. I read somewhere that I can fix this problem by directly connecting my Xbox to the router using an Ethernet cable. Now the problem arises as I do not possess an Ethernet cable.
Currently, I have a cable through which Internet is supplied (It's a Fibrenet connection, which uses Optical Fibres for transmitting the Internet) and this cable is connected to a router which provides me WiFi.
I was wondering if I can connect my Internet Cable directly to the Xbox 360 without Ethernet cables.
(The cable looks exactly like an Ethernet cable so it can fit into the Ethernet jack of the Xbox, so that problem is covered.)

EDIT : I connected the Internet Cable to the Xbox but when I tested connection, It does not connect to Internet. Help

 

How to Connect Internet Cable directly to Xbox 360

Need a bit more info here like do you have a modem or is your router a modem/router combo?

The router which provides your wifi needs to have ethernet ports to connect to your 360 or you need to bypass your router and connect direct to 360 as you said you tried.

If you have a modem you need to unplug it and plug it back in and make sure the 360 is set to a wired connection and not wireless still.

if the ethernet cable you have going into your router doesnt come from a modem but directly from a drop like how Verizon Fios is set up sometimes then you should just need to make sure 360 is set up for a wired connection and not wireless.

Your best bet is to buy an extra ethernet cable which it appears you dont have yet and go direct from router to 360 and not lose your wifi in the process by skipping the router. The cable is going to be under $10

 

Well that is strange since IPV5 was never really used and only IPV4 and IPV6 are available.

I do not own that router, but on one I had in the past I had a similar issue: I was able to connect via WIFI and not cable by default. The problem was that WIFI was set by default as an open NAT while cable
was set on the router as strict, which prevented me to connect until I manually changed the router config to open ports for the xbox.

I would suggest to check the router configuration and factory standards. and update if needed.

Common cases for which you may need a manual change can be found here:

Xbox One Network Connection Help | Troubleshoot Xbox Live Connection