Unable to claim rewards on Xbox app

Austin Page · Aug 27, 2023

As title says. Just receive a “Try again later” message every time I try claiming my rewards on the mobile app. Have tried closing and uninstalling then reinstalling the app, but hasn’t worked

:)

Leonard_Y

Hi,

Thank you for posting in Xbox forum.

I regret knowing that your having issues claiming your rewards on Xbox app. I will consult this to our Internal Support team for verification since multiple users are affected already.

Rest assured, I will relay to you the update once I have an update from them.

Thank you for your patience

Sincerely,

Leonardo_Y

Mark Fielder

I'm having the same issue, reinstall etc. Nothing works.

Leonard_Y

Hi Austin,

I appreciate your patients, hope your doing well.

Upon further consultation, I was told that there is no reported issue about this matter on out Internal source, not even in Xbox feedback page. This time, what I highly recommend is to send a feedback about this to Xbox developers page for this to be brought to their attention.

On Xbox app for mobile (iOS and Android):

Launch Xbox app.
Go to Settings and scroll down until you reach Support & Feedback.
Look for Give Feedback.
Select the option available and provide feedback then submit.

Sincerely,

Leonardo_Y

XrayFoxtrot

Same issue for the past two days.

Ennileah ☆

Hi StevenMash

To add to the advice already noted here, I have done this quest today on the Android version of the Game Pass app.

Once you have downloaded and logged into the Xbox Game Pass app for your device, navigate to Quests and you recieve the tick in the box for visiting the Game Pass App, scroll down to the bottom of that quest on the Game Pass App, and the Claim button should
be highlighted. Press claim and it should be accepted.

You dont actually need to navigate back to claim it through the rewards app, it can all be done in the game pass app itself. It took about 20 minutes after I pressed the claim button for it to reflect in my rewards points balance on the Microsoft Rewards
site and app on xbox.

If your doing the other quests also, the Lego Batman ones as per example, these can also be claimed in the Game Pass app without having to use the rewards one. Might save you a little time swapping apps.

Good Luck and thank you for visiting the forums today.

Unable to claim rewards on Xbox app