Unable to change currency or country to Add money to child account

Discus and support Unable to change currency or country to Add money to child account in XBoX Accessibility to solve the problem; I am trying to add money to my Child's account in Microsoft family (Xbox). My location is the united kingdom set in my Microsoft account. When I press... Discussion in 'XBoX Accessibility' started by idsajid, Jan 18, 2023.

  1. idsajid
    idsajid Guest

    Unable to change currency or country to Add money to child account


    I am trying to add money to my Child's account in Microsoft family (Xbox). My location is the united kingdom set in my Microsoft account.

    When I press Add money in my child's account only currency is Dollars and when I press the amount, for example, $10 after this it asks me profile address where the Country is set to United States and is disabled (I cannot change country) therefore unable to Add money.

    Any solution, please advise

    :)
     
    idsajid, Jan 18, 2023
    #1
  2. H1J1NX 413 Win User

    Family payment

  3. XBF Brad A Win User

    Tenho 15 dólares na conta EUA... Como faço para transferir para conta BR[Translation-I have $15 in the U.S. account... How do I transfer to BR account]

    Hi Matheus,

    Thanks for reaching out to the forums. We understand you have question on currency. Unfortunately, you are unable to transfer currency from one region to another. This is also

    stated in changing region
    .

    The money in your Microsoft account. The funds in your Microsoft account will
    not move with you. Be sure to spend the money in your account before you change your account location. We can’t transfer money between regions.

    Thanks,

    Brad
  4. DigitalAssassin Win User

    Converting aus MS cards to us MS cards

    Do not add the currency and then change regions, he will lose all the money:
    support.xbox.com/.../change-region


    As Auswulf has said, you should be able to add the currency and still access the Australian marketplace when connected to the internet over there or spend the money before he leaves.
  5. Johnny_J Win User

    Unable to add money to child account

    Thank you - how do I contact them? Is there an email or telephone number?

    Thank you
  6. felinsphinx473 Win User

    Unable to add money to child account

    if your child is trying to by a game or dlc there is an option to gift it to them so you could save the hassle of adding money to there acount
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Unable to change currency or country to Add money to child account

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