Unable to capture screenshots or game clips

Discus and support Unable to capture screenshots or game clips in XBoX Games and Apps to solve the problem; So, I'm having trouble capturing screenshots/game clips on an Xbox One X. The menu tab doesn't physically give me the option to press X or Y to take a... Discussion in 'XBoX Games and Apps' started by Starfy100, Feb 3, 2019.

  1. Starfy100
    Starfy100 Guest

    Unable to capture screenshots or game clips


    So, I'm having trouble capturing screenshots/game clips on an Xbox One X. The menu tab doesn't physically give me the option to press X or Y to take a capture. The thing is that it was working fine not five
    minutes beforehand. Captures were supposed to be saved to an external hard-drive, and now I can't access them from my Xbox (Unable to view captures saved to the cloud or the hard-drive). I can view captures online through xbox.com or xboxdvr.com.
    Also, when trying to toggle preferences related to capture options, the settings app will freeze. I've already tried rebooting the console, rebooting the router and testing the external hard-drive for problems. Nothing else seems to be affected by this issue,
    games play just fine and I am able to toggle other settings that aren't related to game captures.

    If anyone can offer any suggestions or solutions it would be greatly appreciated. Thanks!

    :)
     
    Starfy100, Feb 3, 2019
    #1
  2. JhonSnow777 Win User

    Unable to capture screenshots or game clips

    1. STEP 1: Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
    2. STEP 2: Unplug the console's power cable, then wait for approximately 10 seconds.
    3. STEP 3: Plug the console power cable back in.
  3. Crumb Snatcherz Win User

    Unable to capture screenshots or game clips

  4. WUIJIBOBO Win User

    Unable to capture screenshots or game clips

    I know you mentioned you rebooted the cycle, but were you able to do a full power cycle?

    https://support.xbox.com/en-US/xbox-one/console/power-cycle-console
  5. Starfy100 Win User

    Unable to capture screenshots or game clips

    Just tried it and it worked. I don't know why I never tried it but it worked nonetheless. I'm still baffled at why it happened so suddenly in the first place. Thanks again!
  6. zopen117 Win User

    Unable to capture screenshots or game clips

    delete clips or screens that you do not need
Thema:

Unable to capture screenshots or game clips

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