unable to call real person, been waiting on callback for days

punkmutt182 · Sep 4, 2019

hello. I have been using Xbox products for over 10 years and Microsoft products for longer. I have not found a way to talk to a real person. I requested two call backs and waited days with no call. I am aware that you turn on auto renew whenever you add
credit or time to your Xbox account. I have been aware of this for 9 or 10 years. That's why I always turn it off because I am aware of the deceitful business practices Microsoft uses. Since you upgraded your subscription to be an 'all-in-one', I am getting
notifications for a game pass feature I don't use. I look and recently I was auto charged $65. That is more than the cost of a year of Xbox Gold. I never agreed, consented, or acknowledged an upgrade of a paid subscription service on my account. I would like
to talk to a real person, and receive a REFUND for this charge that has been altered without my acknowledgement.

:)

Zero420override

Unfortunately this is just a forum and as an ambassador tge most we can do is offer advice. If you'd like to report an issue heres a link thay I hope will be helpful. Xbox Support

HASHMASTA1

Been in 3 chats and 2 calls currently waiting my 2nd callback

Christopher Revoredo

Weird, how many days have you been waiting for a callback?

TemperedCrib618

Hello Oskayra,

Thanks for treplying.

The link you have suggested is the link I have been using. When you try and contact a real person is where the process breaks. I cannot get beyond the 'We're unable to process your request for a call back. Please try again later.' stage and therefore unable to get an Xbox person to engage with me.

I'm hoping there may be a different route I can navigate to get to a real person, I just need some help to identify it.

Thanks,

Tim

Brian duddy1

Hi thanks for trying to help but the person I was speaking to was unable to assist and directed me to another department who also were unable to assist. I was then directed back to xbox support page which only has a useless virtual agent that tells me to arrange a call back but when I try to do that callback is unavailable.

Extremely frustrated right now

unable to call real person, been waiting on callback for days