Unable to buy Sims 4 growing together pack

Hi there!

Are you trying to buy it using your Xbox console? If so, try to purchase it instead through the web. Just make sure to sign in the correct account where you want to put the DLC before confirming.

- https://www.xbox.com/games/store/the-sims-4-gro...

Hi Cassandra!

Based from the Store here https://www.xbox.com/games/store/the-sims-4-gro...

It should have been released already. The indicated date "April 27" is a condition to get those contents if you purchased it by or through April 27.

Just make sure that all downloadable contents are already installed.

For game add-ons and other DLC, the first place to check is in your library:
In My games & apps, highlight a game (but don't select it).
Press the Menu button on your controller, and then select Manage game and add-ons.
Select the game tile, and then select each checkbox for which items you want to install or select all.
Select Install, to confirm the installation.

Please also restart your console by pressing & holding the power button until you see the option to Restart.

If you're still not seeing your add-ons, please directly contact EA support team for further assistance here https://help.ea.com/en/contact-us/

***Since it's a newly released pack, you may have to wait for at least 24 hours for all the bonuses to show up in your game.

Thank you! I have bought some of the expansion packs on Sims 4 when we had an xbox. If i buy the PC version will I have to repurchase the expansions?

Hi,

Greetings!

Thank you for posting in Xbox forum.

I totally understand the importance of getting your Cloths Pack in Sims 4 as soon as possible. Based on the description itself, this is more likely an in-game issue with the Sims 4.

We highly recommend consulting this directly to Sims 4 community support. Unfortunately, I am not capable in pulling up the Sims 4 support forum due to policy and restrictions, but you can get the page by searching "Sims 4 support" in bing.com or other search engines.

You can also use this Sims 4 community link The Sims 4 | Forum | EA Answers HQ | EN

Sincerely,

Leonardo_Y

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

We need to validate your license for the pack but before that, I checked on the store the Deluxe Upgrade only includes:

The Sims 4 Up All Night Digital Content

The Sims 4 Awesome Animal Hats Digital Content

The Sims 4 Life of the Party Digital Content

Also, are you pertaining to The Sims 4 Perfect Patio Stuff? If yes, it can be purchased individually or included on The Sims 4 Fun Outside Bundle – Island Living, Perfect Patio Stuff, Backyard Stuff, Laundry Day Stuff.

Please sign in to https://account.microsoft.com/billing/orders and then check if you can see the pack stated as "completed"?