Unable to Buy 250 Gem Prize, Despite Having 314 MyVIP Gems

Discus and support Unable to Buy 250 Gem Prize, Despite Having 314 MyVIP Gems in XBoX Rewards & Social to solve the problem; Greetings, MyVIP rewards webpage indicates I have 314 MyVIP Gems available in my account. I select the "Forza Motorsport 7 Hoonigan Pack" (cost:... Discussion in 'XBoX Rewards & Social' started by Lmvee, Dec 16, 2017.

  1. Lmvee
    Lmvee Guest

    Unable to Buy 250 Gem Prize, Despite Having 314 MyVIP Gems


    Greetings,

    MyVIP rewards webpage indicates I have 314 MyVIP Gems available in my account.

    I select the "Forza Motorsport 7 Hoonigan Pack" (cost: 250 Gems) prize & enter my name, email address & gamertag.

    Every time I do this, though, I receive a "Hmmm...Try Again" error message.

    Have tried on about 5 separate days now, but always receive an error.

    Would appreciate any help!

    :)
     
    Lmvee, Dec 16, 2017
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Unable to Buy 250 Gem Prize, Despite Having 336 MyVIP Gems

    Hello Sp33dyKat,

    Message received! Our web devs are now working through your user info to see where the error occurred. Again, apologies for the delay while we work on this issue.
     
    XBLRewards8, Dec 16, 2017
    #2
  3. Lmvee
    Lmvee Guest
    Unable to Buy 250 Gem Prize, Despite Having 336 MyVIP Gems

    Thanks for your response. I clear my Firefox browser cache daily, so I don't think that's the cause of the problem, unfortunately.
     
    Lmvee, Dec 16, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Unable to Buy 250 Gem Prize, Despite Having 314 MyVIP Gems

    You'll need to post in the support section of this forum in order for them to look into it for you.
     
    Smwutches, Dec 16, 2017
    #4
  5. Lmvee
    Lmvee Guest
    Thanks for your reply, Smwutches.

    I actually thought I *was* posting in the Support Forum. Any chance you could provide me with a direct link, so I can repost my inquiry there?

    Thank you
     
    Lmvee, Dec 30, 2017
    #5
  6. Smwutches
    Smwutches Guest
    You're in the right forum, but when you post you need to change the post type to support instead of discussion.
     
    Smwutches, Dec 30, 2017
    #6
  7. Lmvee
    Lmvee Guest
    Ahhhh, so that's the secret! Will do.

    Thanks so much for the extra guidance, Smwutches!
     
    Lmvee, Nov 3, 2018
    #7
  8. Lmvee Win User

    Unable to Buy 250 Gem Prize, Despite Having 314 MyVIP Gems

    You're in the right forum, but when you post you need to change the post type to support instead of discussion.
    Ahhhh, so that's the secret! Will do.

    Thanks so much for the extra guidance, Smwutches!
  9. Smwutches Win User

    Unable to Buy 250 Gem Prize, Despite Having 314 MyVIP Gems

    You'll need to post in the support section of this forum in order for them to look into it for you.
  10. Smwutches Win User

    Unable to Buy 250 Gem Prize, Despite Having 314 MyVIP Gems

    You're in the right forum, but when you post you need to change the post type to support instead of discussion.
  11. Lmvee Win User

    Unable to Buy 250 Gem Prize, Despite Having 314 MyVIP Gems

    You'll need to post in the support section of this forum in order for them to look into it for you.
    Thanks for your reply, Smwutches.

    I actually thought I *was* posting in the Support Forum. Any chance you could provide me with a direct link, so I can repost my inquiry there?

    Thank you
  12. Lmvee Win User

    Unable to Buy 250 Gem Prize, Despite Having 336 MyVIP Gems

    Hello Sp33dyKat,

    Our web team is still investigating your issue. They have suggested that they may be able to manually kick off the vault prize process. If you could you use the private message function (the envelope button on this post) to send us your first and last name,
    as well as the email address you attempted to have these prizes sent to from the VIP Vault, and if you indicated that you would like to opt in to future messages, we can pass this information on to our web team. Additionally, is the email address you input
    for your vault prize the same as the email associated with your gamertag?
    PM sent...thank you
Thema:

Unable to Buy 250 Gem Prize, Despite Having 314 MyVIP Gems

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